Quest Diagnostics Inc Client Service Asst- Seattle, WA req63106 in Seattle, Washington
Client Service Asst- Seattle, WA req63106Client Service Asst- Seattle, Washington - Monday to Friday, 8:30 AM - 5:00 PM Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Client Service is something we take pride in - making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that's why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.JOB SUMMARY:Responsible for contacting the customer in one or more of the following ways: phone, fax, electronically or in writing and in person to report results, acquire data or relay information. Resolves routine issues to the satisfaction of the client and provides thorough documentation of all transactions. Assists in clerical support of the Client Service Center.JOB RESPONSIBILITIESandgt;Report laboratory results to clients and patients using established protocolsandgt;Document reporting or call history in the required format and maintain complete and accurate recordsandgt;Contact the clients to resolve routine matters related to patient testing and result reportingandgt;Report client concerns using established protocolsandgt;Escalate issues as appropriate using established protocolsandgt;Provide input on quality improvement opportunities to supervisorandgt;Provide clerical support and/or reception support?Leads by example in demonstrating gold standards behaviorsandgt;Other duties as required to meet the customer requirementsTHE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.JOB REQUIREMENTS:Education Preferred:Minimum high school diploma or equivalentWork Experience:Previous medical and medical terminology or customer service background preferredOther:andgt;Demonstrated ability to operate basic office equipment and utilize proficient computer skillsandgt;Ability to work in a team environmentandgt;Strong organizational skillsandgt;Demonstrated strong customer service and interpersonal, communication skills. Able to speak the English language clearly and effectively communicate to callers and peer groupandgt;Demonstrated composure in stressful situationsandgt;Demonstrated ability to follow company and department policies and proceduresandgt;Demonstrated ability to handle multiple tasks and work in a fast-paced environmentandgt;Demonstrated Integrity and a commitment to valuesPrincipal Decisions:andgt;Determination of appropriate response to client inquiries and concernsandgt;Creation of complete and accurate documentation of all interactionsandgt;Suggestions for process improvements related to department operations or client concernsAllrequirements aresubject to possible modifications to reasonably accommodateindividuals withdisabilities. or Citizenship.Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.