Job Information
Providence St. Joseph Health Chief Quality Officer, North Division in Seattle, Washington
Description THE ROLE The Chief Quality Officer (CQO) serves as a key senior executive providing leadership and coordination of division-wide efforts directed at delivering cost effective, efficient, high quality, and safe care in the North Division. The position reports to the Chief Medical Officer, North Division. The CQO will provide strategic clinical leadership and form a strong linkage between ministry, service area and clinical and operational leadership. The CQO provides leadership and direction in the development and ongoing monitoring of the Providence Quality Strategic Plan (QSP). The Chief Quality Officer will serve as the hands-on leader and clinical quality expert for the North Division. The CQO will also be expected to make meaningful contributions to quality, safety and risk initiatives for the entire region. In addition, the CQO will be a resource for current and emerging regulatory and compliance issues for all local, and regional organizations. ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the Providence Mission, Vision and Core Values in leadership behaviors, practices and decisions. Inspires physicians and others to reflect the mission, vision, and core values. Champions the continuous improvement of patient care to advance safety and quality outcomes, satisfaction, and efficiency initiatives across the region. Develops and implements strategies to ensure cost effective, efficient care delivery for optimal outcomes. Works with local ministries leadership to develop a cost-effective structure and develop required services and governance to redesign care. Creates a compelling vision for clinical excellence and value that helps position PSJH as a leading provider in the region. Coordinates with local efforts in regulatory compliance. Assesses and benchmarks the current PSJH quality, safety, and clinical performance improvement processes, initiatives, resources, and outcomes against that vision. Ensures that the operational and clinical systems, resources, and processes are in place to meet PSJH Quality and Patient Safety Goals. In this effort, deploys clinical program improvement across the ministries in the division. Identifies and integrates best practices within and outside the system to create unified programs and knowledge-sharing tools that encourage front-line physician participation, engagement, and ownership in quality, safety, and clinical improvement initiatives and outcomes, as well as supporting the movement to value. Coordinates, integrates, and communicates clinical excellence initiatives in a manner which values the contributions of physicians and staff currently working in the quality, safety, and clinical improvement arena, while ensuring consistency of outcomes across the division. Connects and integrates system and facility-level resources in order to streamline systems and goals for effectively monitoring and reporting quality and safety in the ministries. Ensures the existence of state-of-the-art scorecards and systems for tracking, evaluating, and communicating patterns in care delivery, patient safety, and health status. Monitors patient safety data for trends, recommend changes, as appropriate, and interface with risk managers to support patient safety and clinical loss prevention strategies, including the provision of expert consultation for patient safety/clinical loss prevention issues, as appropriate. Supports clinical leader development (especially the next generation of providers) across the region and fosters an improved working relationship between the clinical leaders, members of the collective medical staffs and the medical foundations. Participates in the on-going evolution of information systems for the purposes of tracking the effectiveness of quality and safety initiatives. Provides leadership and support for a