Job Information
Providence Chief Quality Officer, North Division in Seattle, Washington
Description
THE ROLE
The Chief Quality Officer (CQO) serves as a key senior executive providing leadership and coordination of division-wide efforts directed at delivering cost effective, efficient, high quality, and safe care in the North Division. The position reports to the Chief Medical Officer, North Division. The CQO will provide strategic clinical leadership and form a strong linkage between ministry, service area and clinical and operational leadership. The CQO provides leadership and direction in the development and ongoing monitoring of the Providence Quality Strategic Plan (QSP).
The Chief Quality Officer will serve as the hands-on leader and clinical quality expert for the North Division. The CQO will also be expected to make meaningful contributions to quality, safety and risk initiatives for the entire region. In addition, the CQO will be a resource for current and emerging regulatory and compliance issues for all local, and regional organizations.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the Providence Mission, Vision and Core Values in leadership behaviors, practices and decisions. Inspires physicians and others to reflect the mission, vision, and core values.
Champions the continuous improvement of patient care to advance safety and quality outcomes, satisfaction, and efficiency initiatives across the region.
Develops and implements strategies to ensure cost effective, efficient care delivery for optimal outcomes.
Works with local ministries leadership to develop a cost-effective structure and develop required services and governance to redesign care.
Creates a compelling vision for clinical excellence and value that helps position PSJH as a leading provider in the region.
Coordinates with local efforts in regulatory compliance.
Assesses and benchmarks the current PSJH quality, safety, and clinical performance improvement processes, initiatives, resources, and outcomes against that vision.
Ensures that the operational and clinical systems, resources, and processes are in place to meet PSJH Quality and Patient Safety Goals. In this effort, deploys clinical program improvement across the ministries in the division.
Identifies and integrates best practices within and outside the system to create unified programs and knowledge-sharing tools that encourage front-line physician participation, engagement, and ownership in quality, safety, and clinical improvement initiatives and outcomes, as well as supporting the movement to value.
Coordinates, integrates, and communicates clinical excellence initiatives in a manner which values the contributions of physicians and staff currently working in the quality, safety, and clinical improvement arena, while ensuring consistency of outcomes across the division.
Connects and integrates system and facility-level resources in order to streamline systems and goals for effectively monitoring and reporting quality and safety in the ministries.
Ensures the existence of state-of-the-art scorecards and systems for tracking, evaluating, and communicating patterns in care delivery, patient safety, and health status.
Monitors patient safety data for trends, recommend changes, as appropriate, and interface with risk managers to support patient safety and clinical loss prevention strategies, including the provision of expert consultation for patient safety/clinical loss prevention issues, as appropriate.
Supports clinical leader development (especially the next generation of providers) across the region and fosters an improved working relationship between the clinical leaders, members of the collective medical staffs and the medical foundations.
Participates in the on-going evolution of information systems for the purposes of tracking the effectiveness of quality and safety initiatives.
Provides leadership and support for all clinical leaders in the acute care ministries of the North Division.
Provides leadership and direction in identifying, developing and refining division-wide patient safety, quality improvement and reporting systems in a manner which ensures quality measures are included, properly analyzed and reported in internal and external PH&S reports and documents.
Responsible for oversight of the UM/Clinical Documentation Integrity programs across the division and in partnership with system. Aligning strategy with in the division and working with internal partners to ensure processes are in place to provide accurate data.
Promotes a culture of excellence, quality patient care, and outstanding patient experience.
QUALFICATIONS
Bachelor's Degree in Healthcare related field.
Master's Degree in the preferred fields of Public Health, Health Administration, Business Administration, Medical Management or a related field.
Upon hire: Certified Professional in Healthcare Quality (CPHQ) (Preferred).
Upon hire: Greenbelt certification, or equivalent performance improvement certification (Preferred).
Upon hire: Certified Professional in Healthcare Risk Management (CPHRM) (Preferred).
10 or more years of senior management experience in a large healthcare organization with responsibility for leading clinical quality improvement functions, including experience as a clinical leader with responsibility for clinical quality and clinical leadership development and education.
5 years of experience in a complex, multi-site health system.
5 years of experience with The Joint Commission (TJC) accreditation processes and standard.
5 years of experience in developing strategic plans and initiatives.
A strategic systems thinker, accompanied by the orientation and presence to analyze and interpret complex data situations and relationships in a manner which envisions future delivery models/approaches. In addition, proven ability to partner with others in operationalizing highly conceptual and innovative health management strategies.
Ability to lead top level management team to desirable outcomes.
Ability to lead across multiple geographical sites effectively maintaining strong professional relationships at all locations.
Ability to adapt and respond effectively in a constantly changing environment.
Knowledge of managed care principles and practices in service delivery.
Ability to prioritize and organize daily tasks in response to changing business needs.
Ability to process information accurately, quickly, and thoroughly.
Ability to coordinate/facilitate teamwork, groups, and task groups.
Ability to analyze, interpret, and write administrative reports.
Excellent communication skills; including strong presentation and business writing skills.
Strong problem solving, conflict resolution skills, and experience leading team processes.
Overseeing compliance with extensive requirements from regulatory agencies.
Ability to meet tight deadlines and meeting schedules.
Ability to interact positively and effectively with multi-department/service teams including hospitals and satellite facilities.
Ability to serve as a change agent supporting integration concepts.
Ability to conceptualize and implement new service delivery models to meet changing business needs.
Ability to analyze data, codes, regulations, and practices to develop progressive and compliant programs including DNV.
Ability to understand customer needs and deliver services to meet their needs.
Ability to represent the North Division professionally and build collaborative relationships with various public and community agencies or organizations.
Knowledge of business management practices and techniques.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Requsition ID: 347471
Company: Providence Jobs
Job Category: Clinical Quality
Job Function: Quality/Process Improvements
Job Schedule: Full time
Job Shift: Variable
Career Track: Leadership
Department: 4007 SS NORTH DIV CLIN PRGM SVCS
Address:
Work Location:
Workplace Type: Hybrid
Pay Range: $111.51 - $205.94
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.