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The Salvation Army Case Manager in Seattle, Washington

Requisition Number


Post Date



Case Manager

Posted Salary







If you are interested in applying for this position, you must apply directly using the link below:

TITLE: GBV (Gender-based Violence) Community Advocate

(40 hours per week, Monday through Friday)

STATUS: Non-exempt/hourly.

IMMEDIATE SUPERVISOR: Director of Domestic Violence (“DV”) Programs

DEGREE OF SUPERVISION: Weekly meetings with supervisor

Participation in staff meetings

Annual evaluation


EQUIPMENT USED: Multi-line telephone, photocopier, computer, fax, automobile, TTY

PAY: $20.88 per hour plus benefits


The GBV (Gender-based Violence) Community Advocate works in Seattle with adult survivors of gender-based violence - meaning survivors of intimate partner violence, sexual assault, and commercial sexual exploitation (CSE) on a survivor-centered empowerment model. Services to be provided by this position will assist homeless and unstably housed GBV survivor households to become safely and rapidly re-housed in rented accommodation, and then deliver financial assistance and housing-focused case management services to maintain survivor safety and housing stability. Given this, the advocate will frequently provide mobile advocacy services by driving to meetings with clients in various locations throughout Seattle and King County, for example to view rental opportunities or meet with potential landlords. Driving in the employee’s own vehicle is required.


  1. B.A. in social work or related field or equivalent relevant experience.

  2. Experience and/or education in the field of gender-based violence including

experience working with Domestic Violence (DV), and/or Sexual assault (SA),and/or CSE and Human trafficking survivors with knowledge of the local systems, agencies and resources relevant to those populations.

  1. An understanding of the risk factors, indicators, and dynamics of DV, SA and CSE and the effects of complex trauma, social isolation, poly-victimization, and trauma-bonding on survivors.

  2. Experience providing direct services to persons experiencing homelessness with experience in rapid-rehousing, landlord/tenant negotiation or other relevant negotiation/mediation experience highly desired.

  3. Experience providing direct services to diverse populations in a culturally and linguistically responsive manner by welcoming and celebrating staff and clients from a variety of racial, cultural, and economic backgrounds and with varied religious beliefs, lifestyles, sexual orientations, gender identities, and expressions.

  4. Ability to understand and articulate how institutionalized racism, sexism, heterosexism, ableism and other oppressions have led to profound inequities in all major indicators of human wellness in the USA, including access to health, education, employment, housing and other resources.

  5. Experience in multi-disciplinary approaches to case planning including outreach, networking and co-advocating with other agencies and systems to facilitate client access to housing, financial, medical, legal, educational, and other resources.

  6. Demonstrated ability to work well independently and as part of a team environment, and to assist and support in the development of team decisions and program policies.

  7. Effective English language communications ability in verbal and written (both machine-produced and handwritten) forms.

  8. Basic mathematical skills (addition, subtraction, division, multiplication & percentages).

  9. Intermediate level computer skills, meaning strong proficiency in internet and email, word processing, spreadsheets and databases.

  10. Keyboard skills which allow an error-adjusted rate of at least 40 words per minute.

  11. Strong crisis intervention skills with ability to prioritize and handle multiple tasks under stressful conditions.

  12. Ability to exercise mature and sound judgment in problem-solving and the decision-making process.

  13. Ability to present material effectively in written and oral form.

  14. Strong computer, organizational and record-keeping skills.

  15. Adherence to the NASW social work code of ethics including the scrupulous avoidance of self-dealing and conflict of interest situations.

  16. Ability to successfully complete Salvation Army child safety training and to be approved through the background/reference check procedure. Successful completion of periodic retraining and re-approvals is required for continued employment.

  17. Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children. (Training on this will be provided in-house)

  18. Ability to respect and maintain the confidentiality of agency and client information, in compliance with applicable law and Salvation Army policies and procedures.

  19. Willingness to abide by Salvation Army’s drug and alcohol policy.

  20. Documentation of CPR, First Aid, and blood borne pathogens certification within 90 days of employment. (This training will be provided in-house)

  21. Flexibility to work overtime on occasion.

  22. Ability and willingness to drive his/her own vehicle and Salvation Army vehicles as necessary to meet with and/or accompany clients to meet landlords, view rental properties, and attend to related matters at various locations throughout Seattle and King County.

  23. Must possess a valid WA State driver’s license and pass The Salvation Army internal agency driving test (Training provided in-house)

  24. Must be able to pass a Motor Vehicle Driving Record (MVR) check in adherence with The Salvation Army’s MVR Check policy.


  1. Perform screenings of potential clients and conduct in-person intake interviews and assessments.

  2. Handle client and agency data in a confidential and secure manner.

  3. On an empowerment model, provide rapid rehousing, including financial assistance for move-in costs, rent, utilities, and other needs with follow-up housing-focused case management to maintain client safety and housing stability.

  4. Provide regular “mobile advocacy” services by meeting with and accompanying clients to a variety of locations such as rental housing opportunities, landlord meetings, and appointments with other social service providers.

  5. Respond to crisis calls by providing support, safety planning, information, and referrals to resources.

  6. Coordinate services with referral partners to ensure clients’ immediate basic needs are met: such as food, clothing, toiletries, medication, transportation, and shelter.

  7. Arrange necessary contacts, letters, or communications with other agencies or individuals to assist client attainment of goals and access to resources.

  8. Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.

  9. Provide crisis intervention and institute security procedures should a critical or threatening situation arise and identify and report on workplace health and safety risks, accidents, incidents, injuries and property damage.

  10. Work closely with the DV Director and DV Community advocacy team on all matters related to DV Programs team goals, tasks and initiatives, safety, and related matters.

  11. Attend meetings, trainings and other group events connected with our region’s ongoing efforts to end DV, SA, CSE, and human trafficking, as directed.

  12. Conduct outreach and engagement efforts to develop strong collaborative relationships with system-based partners and referral agencies, and participate in multidisciplinary efforts to enhance survivor safety, wellbeing, and housing stability.

  13. Maintain accurate program records, files, outcome reports, databases and statistics to satisfy strict reporting deadlines.

  14. Work cooperatively with other Salvation Army programs and personnel.

  15. Participate in trainings, conferences, classes, and related opportunities to meet Washington State requirements for DV/SA/CSE service providers and to continue professional growth and development.

  16. Respectfully represent The Salvation Army’s programs to the community and referral agencies.

  17. Other duties as assigned by the Director of Domestic Violence Programs.


• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.

• Ability to operate telephone and a TTY

• Ability to operate a desktop or laptop computer

• Ability to lift 25 lbs

• Ability to access and produce information from a computer

• Ability to understand written information

• Ability to operate an automobile

• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.

• Ability to properly operate safety and security systems, which may include alarms, automated gates, door locks and key card systems.

• Ability to rapidly travel over uneven surfaces, up and down steps, stairs and ramps as necessary to perform duties of the position.

The work environment characteristics described here are representative of those an encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to unsanitary, wet and dirty conditions, strong odors, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderately loud – to occasionally very loud.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

E: RELIGIOUS NATURE OF THE SALVATION ARMY the Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Policy decisions are set by local administration through its Territorial and Divisional directives and its Advisory Board.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

Equal Employment Opportunity - Minorities/Women/Disabled/Veterans

If you are interested in applying for this position, you must apply directly using the link below:

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP

here ( .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Apply On-line (CanLogin.aspx?JobID=9BEF5EBE236E7A0E&RT=D356349294394CA3EAC10FEC2E7B083E85680F24F676EDD82164559F96D03D2B23A734D39297ECC0)