Work in Washington Veterans Jobs

Job Information

The Salvation Army Case Manager in Seattle, Washington

Requisition Number

20-2106

Post Date

3/26/2020

Title

Case Manager

Posted Salary

$17.00

City

Seattle

State

WA

Description

POSITION DESCRIPTION

THE SALVATION ARMY

WILLIAM BOOTH CENTER

DEPARTMENT: WILLIAM BOOTH CENTER

POSITION TITLE: PROGRAM MANAGEMENT ASSISTANT

Rapid Transitions Shelter

STATUS: Nonexempt - Full Time

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The William Booth Center “Program Management Assistant (PMA) for “WBC Shelter Programs”, is responsible for completion of various assigned tasks including, but not limited to: cleaning and preparing beds for occupancy, supporting front desk operations as assigned

or required. The PMA may schedule client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. Misc. janitorial and basic maintenance will be required, such as maintaining client storage,

and laundry responsibilities. The Program Management Assistant works closely with residents and front line staff of the William Booth Center. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily

supervision Shelter Programs Director or other on duty management staff.

EDUCATION AND WORK EXPERIENCE:

• HS Diploma or GED

• Minimum of 6 months experience in public contact / Customer Service

• Experience in social service shelter / residential preferred

• WA. Driver’s License preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An ability to engage with diverse populations in a respectful and culturally responsive manner

• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

• Detail oriented – attention to detail required

• Self-starter

• Team player

• Strong use of the English language in verbal and written communication

• (Spelling - 90% Grammar – 85%)

• Excellent interpersonal skills

• Effective communication and telephone skills

• Ability to work in a fast-paced environment and maintain poise under pressure

• Customer service mindset

• Ability and willingness to keep information confidential

• Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.

• Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure

• Basic mathematical skills (addition, subtraction, division, & multiplication)

• Willingness to abide by the Salvation Army’s drug and alcohol policy.

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel required

• Microsoft PowerPoint, helpful

• Lotus Notes, helpful

• Working knowledge of integrated database applications and ability to use new software programs with basic training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the William Booth Shelter operational guidelines.

• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.

• Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.

• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.

• Ability to: learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision making process; organize own work; present material properly and accurately document activities.

• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables,

chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.

• In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory

authorities.

• Maintain statistical records, reports, logs, files and other required documentation.

• Work cooperatively with other Salvation Army staff and programs.

• Given the critical nature of duties associated with this position, ensures timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.

• Ensures that case records, social services systems (e.g. HMIS, Bridges & Others) and all required forms and reports are maintained in prescribed format;

• Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.

• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

• All other duties as assigned

PHYSICAL REQUIREMENTS:

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders, as necessary to perform duties of the position.

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

• Ability to lift up to 45 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements

of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by

the Americans with Disabilities Act. EEO is the Law.

Requirements

POSITION DESCRIPTION

THE SALVATION ARMY

WILLIAM BOOTH CENTER

DEPARTMENT: WILLIAM BOOTH CENTER

POSITION TITLE: PROGRAM MANAGEMENT ASSISTANT

Rapid Transitions Shelter

STATUS: Nonexempt - Full Time

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The William Booth Center “Program Management Assistant (PMA) for “WBC Shelter Programs”, is responsible for completion of various assigned tasks including, but not limited to: cleaning and preparing beds for occupancy, supporting front desk operations as assigned

or required. The PMA may schedule client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. Misc. janitorial and basic maintenance will be required, such as maintaining client storage,

and laundry responsibilities. The Program Management Assistant works closely with residents and front line staff of the William Booth Center. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily

supervision Shelter Programs Director or other on duty management staff.

EDUCATION AND WORK EXPERIENCE:

• HS Diploma or GED

• Minimum of 6 months experience in public contact / Customer Service

• Experience in social service shelter / residential preferred

• WA. Driver’s License preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An ability to engage with diverse populations in a respectful and culturally responsive manner

• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

• Detail oriented – attention to detail required

• Self-starter

• Team player

• Strong use of the English language in verbal and written communication

• (Spelling - 90% Grammar – 85%)

• Excellent interpersonal skills

• Effective communication and telephone skills

• Ability to work in a fast-paced environment and maintain poise under pressure

• Customer service mindset

• Ability and willingness to keep information confidential

• Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.

• Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure

• Basic mathematical skills (addition, subtraction, division, & multiplication)

• Willingness to abide by the Salvation Army’s drug and alcohol policy.

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel required

• Microsoft PowerPoint, helpful

• Lotus Notes, helpful

• Working knowledge of integrated database applications and ability to use new software programs with basic training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the William Booth Shelter operational guidelines.

• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.

• Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.

• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.

• Ability to: learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision making process; organize own work; present material properly and accurately document activities.

• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables,

chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.

• In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory

authorities.

• Maintain statistical records, reports, logs, files and other required documentation.

• Work cooperatively with other Salvation Army staff and programs.

• Given the critical nature of duties associated with this position, ensures timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.

• Ensures that case records, social services systems (e.g. HMIS, Bridges & Others) and all required forms and reports are maintained in prescribed format;

• Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.

• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

• All other duties as assigned

PHYSICAL REQUIREMENTS:

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders, as necessary to perform duties of the position.

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

• Ability to lift up to 45 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements

of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by

the Americans with Disabilities Act. EEO is the Law.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP

here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access

to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure

is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41

CFR 60-1.35(c)

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