Job Information
YMCA of Greater Seattle Case Manager - WISe Case Manager in Seattle, Washington
Overview
Our Commitment to EquityThe Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary
The WISe (Wraparound with Intensive Services) Care Coordinator is responsible for leading the youth and family teams through the wraparound process. The care coordinator uses strong leadership skills to organize, develop and facilitate wraparound family team meetings, and is responsible for leading the team through the phases of WISe. The WISe care coordinator will work with youth and families with complex needs involved in multiple systems (criminal justice, mental health, foster care, substance use, etc.) In addition, the WISe care coordinator is responsible for developing and implementing individualized family care plans and expanding the involvement of natural team members and systems. This sometimes entails assuming a case management function, accessing formal resources, coordinating care, responding to crises, serving as an advocate, and providing documentation. The WISe care coordinator reports to the WISe Program Director.
This position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset.
What You Will Get From Working at The Y
Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly-accruing paid time off (PTO)
Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs
Hiring Range: $24.00 – $27.00/hr
Responsibilities
Facilitates WISe team meetings and guides the team through the WISe process.
Provides intensive case management and care coordination services to a caseload of 10-12 clients enrolled in Wraparound with Intensive Services (WISe).
Provides all services utilizing a strengths-based, family-focused, culturally competent and integrated approach.
Creates and reviews individualized care plans and monitors for progress.
Provides services in accordance with the Wraparound with Intensive Services (WISe) Manual.
Works closely and collaboratively with the WISe Therapist(s) and WISe Peer Partner(s).
Form effective working relationships with family members and all community providers, balancing differences in culture, agendas, and priorities, and expectations. Maintain professional partnerships with all community providers.
Act as the central point of communication for the WISe team.
Demonstrates teamwork and open communication.
Coordinate and ensure the inclusion of the client's Youth/Family Team in the planning and decision-making process.
Identify the strengths and needs of the youth and family, provide WISe Team members with an overview of Wraparound Team practice, and clarify their role and responsibilities as team members in this process.
Work with the Youth Partner and/or Family Partner to identify family support, peer support, or other community resources that can assist the youth and family with exercising their voice in the WISe Team process.
Prepare for meetings: Develop a meeting agenda with the youth, family, and other WISe team members; schedule meetings at a place/time that is accommodating (comfortable and convenient) to the youth and family and available to all team members; prepare visual aids or tools to facilitate the meeting process; and inform all WISe team members of the date, time and location of each meeting.
Ensure clients receive all required screenings, assessments, services, interventions, and opportunities to fully meet their physical, psychological, social, emotional, relational, developmental, educational, independent-living, housing, and permanency needs in a timely and effective manner.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
In coordination with the program director and collaboration with the youth and family team, ensure client's transitions are well coordinated and facilitated, including placements and discharges, and ensure all required intake, service planning, and discharge/exit documentation is completed fully and on time.
Ensure natural supports and life-long connections are developed and stabilized.
Ensure caregivers receive the necessary support services (case management, care coordination, respite, resources, etc.) to meet the client's needs fully.
Maintains documentation in a timely, thorough, and accurate manner.
Ensure all contract-required client progress reviews and reports are completed thoroughly and accurately, are well written and submitted on time.
Ensure each client's information is kept confidential and only released per HIPPA, DSHS, and YMCA policy and procedure.
Attend and participate in meetings and training as designated by the WISe Program Director. Attend and participate in consultations, team meetings, and weekly supervision.
Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
May assist with program coordination or other activities related to job focus.
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
Other duties as assigned.
Code of Conduct for Applicants (https://seattleymca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=191063&hashed=999166779)
Qualifications
Bachelor's degree* in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills.
Basic computer skills and working knowledge of Microsoft Office.
Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
Current state approved First Aid and CPR certification.**
Current approved HIV blood borne pathogens training.**
Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
- Some Case Manager positions required Bachelor's degree or higher.
** Within 30 days of employment or first available training.
Authorized Driver Requirement
This safety-sensitive role requires transporting clients as “authorized drivers” for the Y using your vehicle. To meet this requirement, you must be age 21+, have a valid driver's license for at least three years and possessing a driving record that meets Y standards (no more than two moving violations within the last three years, no significant incidents such as reckless driving, DUI/DWI, no tickets 20+ miles above the speed limit etc. within 5 years) and proof of current auto insurance; minimum recommended coverage limits are $300,000 per incident, and current vehicle registration is required. You must also pass a drug screen that will test for impairing substances, including marijuana.
Our Commitment
The YMCA of Greater Seattle (YGS) is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.
If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org or the HR department at 206.382.5082.