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CCSWW Case Manager - Josephinum in Seattle, Washington

Coming Home:

This is a full time Case Management position that works with two different programs inside the Josephinum apartment building: the Parke Studios Program and the Coming Home program. Both Parke Studios and Coming Home serve a small number of residents (approximately 30 residents) within the larger 221 total units at the Josephinum.

Parke Studios serves mentally ill former residents of Noel House Programs, women moving from a long-term stay in a homeless shelter into permanent housing at the Josephinum Apartments.

The Coming Home Program assists participants during the initial period of placement in permanent housing, a critically fragile period for people who have been homeless. It helps participants become solidly integrated in their community and develop a network of permanent, community-based connections to sustain them overtime. These intensive stabilization services help clients make these connections, relearn the skills of community living, and develop reliable sources of support. Services are provided for up to one year from the move-in date.

Position Description:

The primary tasks of the Parke Studios case manager position include: outreach and engagement, on-going intensive case-management, community activities and programming, and advocacy.

The Coming Home Housing Stabilization Specialist (HSS) will act as the primary case manager for the first year of tenancy. After the initial year the resident and file will be transferred to the on-site case manager. This position provides case management and partners with other service providers to achieve housing stability in an environment that promotes individual dignity and respect.

Parke Studios Case Management:

  1. Work with Noel House staff to provide outreach and engagement services to women who have been identified as potential candidates for the program.

  2. Assist identified candidate with the application process.

  3. Assume primary responsibility for coordinating all aspects of clients’ support and stabilization plans. Coordinate and monitor the day-to-day implementation of these plans.

Coming Home Case Management:

  1. Verify and collect documentation of tenant eligibility.

  2. Complete new resident intake and case management plans. Assess resident needs and required level of services, identifying community resources to meet those needs, facilitate residents’ access to services and advocate for residents on a continuing basis.

  3. Develop a specific Housing Service Plan, which will address the identified needs as well as the areas which have been concerns for the resident in maintaining previous housing.

  4. Initiate ongoing engagement with resident through intensive outreach, activities, groups or other events that promote a healthy community.

General Case Management:

  1. Provide case management to residents. Assess resident needs and with the resident create a plan to meet those needs. This may include finding community resources, facilitating resident access to services, and advocating for residents on a persistent basis to ensure consistent delivery of service. Case management services to residents include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps and legal services.

  2. Create and maintain documentation of services and service plans in resident files and online HMIS reporting. This will include resident contracts, referrals and interactions in case notes.

  3. Assist resident with tracking of appointments and transportation; as well as accompanying residents when appropriate to appointments.

  4. Make home visits to resident’s apartments to ensure resident welfare and to confirm the apartment is in a safe state and in compliance with all city and federal housing quality standards.

  5. Complete monthly and quarterly services and demographic reporting. Maintain accurate client files and compliance with funder data collection requirements.

  6. Facilitate group activities for residents on a regular schedule and at a minimum of twice a month.

Supportive Services/Resident Relations:

  1. Work with the entire team to keep residents in housing through individual conversations with residents, Care Conferences, advocating for additional services for residents and other creative strategies to keep residents in housing.

  2. Assist with the scheduling and coordination of services of visiting professionals, including public health and visiting nurses, mental health counselors, chemical dependency counselors and chore worker.

  3. Participate in and contribute to building a safe, supportive residential community.

MINIMUM QUALIFICATIONS: Qualifications which applicants must possess to be considered for this position.

  1. Minimum two years’ work experience working with homeless, drug addicted and/or mentally ill adults.

  2. Demonstrated skills in problem solving, issue assessment and crisis intervention with ability to maintain client records.

  3. Ability to communicate effectively, verbally and in writing while maintaining a professional and positive demeanor.

  4. Experience working in residential facility or an understanding of residential settings.

  5. Basic computer skills with ability to maintain client records, produce community resource information flyers and informational materials.

  6. Ability to work independently as well as in a team environment and working as part of a multidisciplinary program.

  7. Demonstrate experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness.

  8. Ability to support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

Preferred Qualifications:

  1. BA degree in Social Service or related field.

  2. Chemical dependency certification

  3. Experience in crisis intervention and ability to maintain a professional demeanor.

  4. Knowledge of local social services relevant to low income, homeless, drug addicted and/or mentally ill adults.

ID: 2022-6187

External Company Name: CCSWW

External Company URL: