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The Salvation Army, Silvercrest Management CASE MANAGEMENT ASSISTANT - FRONT DESK in Seattle, Washington

Requisition Number20-2781Post Date12/11/2020TitleShelter WorkerPosted Salary$17.86CitySeattleStateWADescriptionIf you are interested in applying for this position, you must apply directly using the link below-\_\_JobID=13479POSITION TITLE: CASE MANAGEMENT ASSISTANT - FRONT DESKSTATUS: Nonexempt - Full TimeGENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.The Salvation Army is an equal opportunity employer.SCOPE OF POSITION:Within the Seattle Social Services Department of The Salvation Army, the William Booth Center "Case Management Assistant - Front Desk", is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The Case Management Assistant works closely with residents of the William Booth Center. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision through the Shelter Programs Director and Lead Desk staff when delegated.EDUCATION AND WORK EXPERIENCE:* HS Diploma or GED* Minimum of 6 months experience in public contact / Customer Service* Experience in social service shelter / residential preferred* WA. Driver's License preferredKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* An ability to engage with diverse populations in a respectful and culturally responsive manner* Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.* Detail oriented - attention to detail required* Self-starter* Team player* Strong use of the English language in verbal and written communication* (Spelling - 90% Grammar - 85%)* Excellent interpersonal skills* Effective communication and telephone skills* Ability to work in a fast-paced environment and maintain poise under pressure* Customer service mindset* Ability and willingness to keep information confidential* Ability to pass a "Protecting the Mission" background check, as required by Salvation Army Standards.* Ability to successfully complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure* Basic mathematical skills (addition, subtraction, division, and multiplication)* Willingness to abide by the Salvation Army's drug and alcohol policy.SOFTWARE-RELATED SKILLS:* Microsoft Word and Excel required* Microsoft PowerPoint, helpful* Lotus Notes, helpful* Working knowledge of integrated database applications and ability to use new software programs with basic training.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the William Booth Shelter operational guidelines.* Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals.* Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.* Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.* Ability to: learn and act upon new information; work cooperatively with individuals and groups; exerci