Work in Washington Veterans Jobs

----Job Description---- Care Management Support Coordinator BCforward is currently seeking a highly motivated Care Management Support Coordinator for an opportunity in Remote! Position Title: Care Management Support Coordinator Location: Remote Anticipated Start Date: 01/20/2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 3+ Months of contract with contract to hire Job Type: [FULL TIME (>=30 HRS WEEKLY)], [CONTRACT], [Remote] Pay Range: $22.00 - $25.00/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Requirements: * Call Center and Healthcare experience. * Sales. * Bilingual (Fluent in Spanish). Job Description: Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. Responsibilities: Call Center/ Sales Rep making outbound calls supporting Care management Team for CA Market. Fast Paced Call Center -making outbound calls to existing members. Calling existing members and discussing member's care/ medical reasons for members to sign up for the program. Enrolling members into Care Management program. Production/Sales based role-They will be monitored on the number of members they sign up for program. Making a minimum of 60 calls per day in a fast-paced environment. Data Entry into True Care. Ability to navigate multiple systems. Excel Exp preferred basic reporting. Healthcare experience required! Call Center Experience Required. Sales experience highly preferred ability to make sale pitch to existing members. Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary. Education/Experience: Requires a High School diploma or GED. Requires 1 - 2 years of related experience. Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service. Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service. May apply working knowledge of assigned health plan(s) activities and resources. Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols. Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship. Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed. Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs. Performs other duties as assigned. Complies with all policies and standards. Required Skills/Experience: 1-2 years' experience in fast paced call center. At least 2 years of prior Healthc