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Description

The Sales Process and Tools team is seeking an experienced Process Design Program Manager to lead the design, implementation, and optimization of business operational procedures for the AWS sales team across the globe. This role will work closely with sales leadership, operations teams, internal Salesforce (CRM) team and other stakeholders to analyze current seller workflow, identify areas for improvement, and develop innovative solutions to enhance sales effectiveness and efficiency.

Key job responsibilities

• Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation, leveraging project management methodologies (e.g., Agile, Waterfall)

• Utilize Excel and SQL to analyze sales data, identify trends, and generate insightful reports

• Conduct regular project status meetings and provide updates to stakeholders and senior leadership

• Create process maps, documentation, and training materials for new/updated processes

• Establish KPIs and metrics to measure the effectiveness and impact

• Manage multiple process design projects simultaneously and report on progress to leadership

About the team

The Sales Process and Tools is part of the Worldwide Field Enablement organization, focusing on building a unified learning and enablement experience. Our team focus on bringing traditional learning experience into regular practice in the flow of a seller's job.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• PMP certificate

• Demonstrated ability to manage multiple projects simultaneously while meeting deadlines and quality standards

• Experience in change management and organizational transformation initiatives

• Experience with design tools such as Figma for creating visual process maps and documentation

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.