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Expeditors Business Analyst II (Systems Analyst) - GNS & Transcon Products, IS Operational Experience in Seattle, Washington

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals

  • 350+ locations worldwide across 60+ countries

  • Fortune 500

  • Globally unified systems

As part of the Operational Experience IS Portfolio, the Ground Network Service (GNS) & Transcon teams are responsible for migrating user functionality from our Legacy systems to our Exp.o system platform. As a Business Analyst, you will work closely with the Product Owner and will be responsible for business analysis, systems analysis, technical requirements, documentation, and working with a development team to deliver business value and user functionality.

This Business Analyst position is a combination of business analysis and systems analysis. Business Analysts within the Ground Network Service (GNS) & Transcon teams are responsible for mapping information flow between our internal systems. This consists of analyzing an operational business process, defining data integration requirements, understanding how that information will flow between our internal systems, and distilling it into mapping documentation used to create code.

The ideal candidate for this position is a combination of both a Business and Systems Analyst with strong communication and facilitation skills, is a problem solver, is technically savvy, and can build relationships with both their team and stakeholders. You will use business knowledge, system analysis, and critical thinking skills to clarify requirements with stakeholders and have the team participate in collaborations to build user functionality.

Roles and Responsibilities

  • Perform analysis on new feature development for our business applications

  • Create/understand system integration diagrams and perform gap analysis

  • Collaborate with stakeholders and translate business/functional requirements into easily understandable technical requirements and communicate those to various technical and non-technical audiences

  • Organize and facilitate sessions with stakeholders and business owners using system analysis and critical thinking skills to clarify requirements. Additionally, syncs with their agile team and the Product Owner to assist the team deliver business value and user functionality.

  • Document process flow and data processing logic. Clarify integration challenges and questions along with stewarding changes through the development pipeline. Outline roadmap for developing new features that deliver parity with as-is functionality and enable desired to-be processes

  • Lead cross-functional agile team to solve complex technical challenges, maximizing team productivity and velocity.

  • Participate in and prepare for scrum ceremonies (sprint planning, daily scrum, sprint reviews, sprint retrospectives, backlog refinement) and ART-wide/SAFe ceremonies such as PI planning, syncs, inspects and adapts, system demos, etc. with an eye toward continuous improvement

  • Contribute to team objectives for each Iteration (sprint) and Program Increment (PI)

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

  • Downtown Seattle

  • Federal Way

  • Lynnwood

  • Bellevue (Factoria)


  • 3+ years of Business and/or Systems Analysis experience or equivalent work in software development

  • Knowledge of or experience working with different data message types (e.g., XML, JSON)

  • Demonstrated ability to create technical requirements and mapping specification documents

  • Have experience in or a strong interest in understanding how various systems interact with each other, in order to triage bugs and come up with efficient solutions/recommendations.

  • Demonstrated leadership, analytical, organization, interpersonal, collaboration, and communication skills

  • Ability to provide exceptional customer service, research and resolve issues, and demonstrated commitment to continuous learning

  • Comfortable creating and presenting complex business and technical concepts to a broad range of audiences

  • Broad knowledge of database structures, data relationships, and data modeling

  • Possesses an advanced knowledge about information/data management best practices

  • Possesses agility for learning technical and business concept

  • Management of multiple and competing priorities


  • Prior experience or understanding of the transportation/logistics industry

  • Prior experience working with system-to-system integration and working on system migration projects

  • Experience with Agile or Scrum development practices and ceremonies

  • SAFe familiarity and/or certification

  • Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus

  • Results orientated, willingness to commit to a direction and drive to completion

  • Working knowledge of Azure DevOps, SharePoint, Visio, and Microsoft Office

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Expected base salary: $95,000 to $130,000

Expeditors offers excellent benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 

  • Holidays (10)

  • Flexible Days (2)

  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

  • 401(k) Retirement Savings Plan with employer match

  • Employee Stock Purchase Plan (ESPP)

  • Medical, Prescription Drug, Dental & Vision Coverage

  • Health Savings Account (HSA)

  • Life and Disability Insurance

  • Paid Parental Leave (additional eligibility criteria)

  • Dependent Care Flexible Spending Account (DC FSA)

  • Commuter Benefit

  • Employee Assistance Program (EAP)

  • Training and Personnel Development Program

  • Educational Assistance and Reimbursement

  • Position is full time (40 hours per week) Monday through Friday 

  • Business professional dress code

All your information will be kept confidential according to EEO Guidelines.