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Audio Visual Program Manager Seattle, WA, USA * Virtual Req #3412 Tuesday, March 12, 2024 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. Our dedicated teams craft solutions experienced by millions every day including: Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA Building the first transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on and . What part will you play? The Program Manager is the single point of responsibility and accountability for assigned Audio Visual projects being conducted within the framework of the larger program. The Program Manager will provide strategic guidance to Audio Visual project team that will promote the company's culture, enhance the client relationship, and drive revenue growth. Understanding where all Audio Visual project stand throughout the project lifecycle as well as leading Audio Visual project managers to complete the projects per Scope, Cost and Schedule is a major component of this role. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also develop efficient strategies and tactics to uphold client goals and objectives. The Program Manager must coordinate all resources required for each initiative, to ensure satisfactory performance. What will you be doing? Single point-of-contact for assigned Audio Visual program Provide weekly Audio Visual program status updates to management and customer stakeholders. Provides escalation for project managers and the client Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs. Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk. Responsible for the financial performance of each Audio Visual project within assigned program. Develop and maintain strong communications with each Audio Visual projects' stakeholders. Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems. Sets and enforces standards for all client-facing communications. Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client. Handles other duties relative to the job as assigned by management. Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program. Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards. Complexity: Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to