Work in Washington Veterans Jobs

Req #: 243633

Department: ENROLLMENT MANAGEMENT AND STUDENT AFFAIRS

Job Location Detail: Remote work arrangement - 2 days or less/week

Posting Date: 02/21/2025

Closing Info: Open Until Filled

Salary: $7,416 - $8,250 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

Although open until filled, priority application date is March 5, 2025.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Department of Enrollment Management and Student Affairs has an outstanding opportunity for an Associate Director of Admissions for Technology to join their team.

This position primarily serves as the system administrator responsible for the overall administration, communication and support of the institutional instance of Technolutions Slate CRM and associated business systems. The associate director is a strategic leadership partner responsible for the continued evolution of the Slate instance across campus. This position will exercise strategic leadership in, and management of, the University’s recruitment and communication with prospective students. Additionally, this position is responsible for processing, analyzing, and preparing data for output, and conducting analysis of admissions data processes for use in the development of enrollment forecasting, projections and communication.

DUTIES AND RESPONSIBILITIES Systems and Technologies

• Function as a strategic leader in the continued leveraging of the Slate CRM platform and other technologies to expand and streamline admissions digital communications abilities.

• Oversee the day-to-day administration and management of the Slate CRM platform including the maintenance and continuous improvement of Slate functionality.

• Oversee the integration of admission data in Slate CRM and other enterprise systems in collaboration with partners across departments and campuses including IT and Office of Institutional Research and work closely with Data Integration Specialists.

• Create and maintain documentation of processes and system updates.

• Develop and lead a team to support all campus-wide enrollment processes managed by Slate.

• Perform system configuration, maintenance, enhancement, and quality control processes for all admissions applications, from submission through decision release.

• Provide support of Slate’s functionality in the areas of applications, event management, queries, form development, document management, communications, workflow maintenance, data uploads.

• Identify, collaborate, and incorporate new Slate CRM functionality and enhancements; to include timelines, testing, documentation, and execution of a training plan.

• Provide end user training and support, to include managing user accounts, profiles, permissions, and onboarding new users.Supervision and Budget

• Responsible for the overall human resources and budget strategy including supervision of a team that may include CRM Specialists, Admissions Operations Specialists, Student Interns, and other Admissions staff who will assist in the execution and maintenance of Admissions processes utilizing the CRM.

• Supervise and mentor staff including but not limited to planning, assigning, directing work, appraising work performances, and rewarding and disciplining team members.

• Develop recommendations for new technology purchases including system design, configuration, implementation plans, and budgets.

• Manage projects with third party vendors who provide technology solutions in communication with prospective and admitted students (Examples: RNL, ZeeMee, CampusESP).

• Successfully lead staff through implementation of changes.

• Utilize appropriate data and reports to manage workloads and evaluate performance of staff.

• Create and support professional development opportunities for staff.Data and Analytics

• Oversee accuracy and integrity of data in enrollment systems through assessment and quality control reviews and audits.

• Create, edit, and maintain queries and reports that assist enrollment staff and campus partners in making data-informed decisions.

• Develop and conduct regular and routine training for enrollment services staff and staff in Schools.

• Interpret prospective student admissions data and conduct analysis using statistical techniques and provides ongoing reports to key stakeholders.

• Lead and conduct advanced analytics to deliver insights on complex data sets.

• Develop analytical solutions to achieve business objectives to optimize admissions decisions and other business operations.Communications and Marketing

• In collaboration with the Admissions Leadership Team, Admissions Marketing Team and the University’s Office of Marketing & Communications, assist in the development, implementation, and maintenance of the University undergraduate recruitment and communication strategy and plans for target audiences including undergraduate students and influencers such as, parents and high school counselors, in their recruitment, including Washington residents, U.S. nonresidents, and international students.

• Develop strategic relationships with academic and other units across campus to partner with them in the development of recruitment communications, programs, and events.

• Partner closely with University Marketing and Communications to plan and implement communication initiatives using a wide array of web-based, print, electronic and social media platforms; prioritizing, planning, and directing undergraduate recruitment and yield-related activities, whether on or off campus.

• Use data analysis, and related technology in the recruitment and associated communications work of the University.Other Duties

• Remain active in the Slate community including attending the annual Slate Summit, webinars and other professional development opportunities.

• Serve on campus-wide committees including, but not limited to, data governance, strategic enrollment management, and cross-functional project teams.

• Assist in campus-wide events as needed including Commencement, Convocation, Move-In Day, and other important university events.

• Other duties as assigned by Director of Admissions, Dean for Enrollment Services or Vice Chancellor for Enrollment Management and Student Affairs. MINIMUM REQUIREMENTS

• Bachelor’s degree in technology, Computers, Computer Science, Data Science, Data Analytics, Math, Sciences, and any STEM or Higher Education related fields and 4 years of experience working with CRM or functional technological systems, data analytics, business process improvement, or enrollment management. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Strong organizational skills with the ability to prioritize tasks, use multiple systems, and effectively transition between tasks.

• Ability to derive insight from large amounts of data from diverse sources.

• Ability to learn new software systems and applications.

• Ability to perform detailed work and to apply strategic vision in the creation of new, more efficient business processes.

• Proven experience developing and implementing successful admission and/or enrollment management recruitment and communication strategies, or equivalent.

• Attention to detail is essential, as is the ability to see how those details fit into the big picture.

• A proven ability to build trust and work well with all levels of management and technical staff.

• Excellent communication and management skills to direct and lead a diverse and talented staff, including student staff. DESIRED QUALIFICATIONS

• Master’s degree in related field.

• Experience as a CRM administrator at a college campus, specifically Technolutions Slate.

• Knowledge of MS Excel, Python or R, Tableau, SQL and relational databases for writing queries for extracting information out of databases. CONDITIONS OF EMPLOYMENT

• Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.

• While Admissions operations are primarily in-person in an office setting on-campus, hybrid work schedules with remote options are available for this position.

• Evening and weekend work may be required as needed. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.