Job Information
Northwest Center Assistant Manager, Move Programs in Seattle, Washington
The Northwest Center @ Amazon team thrives in a dynamic, high-paced corporate environment, delivering exceptional 5-star customer service across various program divisions. The Move Ambassador Team plays a crucial role in managing the internal office move process. They collaborate with vendors to execute corporate relocations, guide the customer's point of contact through each stage of the move, and serve as the primary source of information for all aspects of the relocation. Their expertise ensures smooth and efficient transitions, maintaining high standards of service and communication throughout the entire process.
As the Assistant Manager, Move Programs, you will be responsible for overseeing the team that manages Moves, Adds, and Changes (MAC) services across the Amazon campus. In this role, you will lead and support your staff, focusing on their professional growth and development, and handle recruitment, performance management, and employee relations. You will set clear performance expectations, monitor progress against goals, and provide coaching to ensure your team's success and readiness for future opportunities. Your leadership will be crucial in maintaining high standards and fostering a positive, growth-oriented work environment.
Location: Seattle (South Lake Union), Redmond and Bellevue, WA Schedule: Full-Time, 40 hours per week | Monday - Friday between 7:30AM - 6:00 PM and occasional nights and weekends as needed Starting Wage: $74,048 - $83,678 per year | *Full Wage Range: *$74,048 - $93,308 per year *What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/{rel="nofollow"}
What You Will Do
People
Provide management, day-to-day direction, and leadership to the Move Ambassador team.
Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve established goals.
Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed.
Providing corrective employee conversations as necessary related to employee performance, including subsequent follow-up.
Responsible for the interviewing, hiring, and termination process and discussions partnering with Human Resources as necessary.
Contributes to a positive work environment that encourages retention of talent.
Build trust, influence, and manage relationships with diverse team members at all levels, with the ability to leverage relationships to accelerate delivery, and the ability to use these skills to facilitate connection with stakeholders across the organization.
Work collaboratively across the organization with different job levels and departments
Foster a spirit of teamw