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University of Washington ASSISTANT MANAGER - COMMUTER SERVICES in Seattle, Washington

Req #: 235197


Posting Date: 06/10/2024

Closing Info: Closes On 06/17/2024

Salary: $5,661 - $6,200 per month

Limited Recruitment: Open to UW Bothell employees only

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. ( )

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Assistant Manager - Commuter Services reports to the Director of Sustainability and Transportation Services and is responsible for the day-to-day management of the transportation workgroup. Responsible for the operational control of campus Commuter Services Operations including supervision of program staff and operations, identification and implementation of operational tactics, operational planning, and stewardship of Bothell Campus resources.

The Assistant Manager - Commuter Services has day-to-day oversight of transactional, service, and compliance activities for the Commuter Services unit and has significant authority in establishing workgroup procedures and tactics to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable laws and regulations. This includes development, implementation, and maintenance of procedures to ensure operational excellence, thereby creating and sustaining a positive first and last impression with Bothell Campus customers, constituents, and the campus-community.

The Assistant Manager - Commuter Services partners with other campus leaders in different chains of command and collaborates with the Director of Sustainability and Transportation Services and other individuals reporting directly to the Director in the coordination and leadership of related program areas.

The Assistant Manager - Commuter Services partners with staff throughout the campus community to deliver services collaboratively and to resolve operational issues that emerge among workgroups. The TS Assistant Manager also collaborates with the Director of Commuter services in the planning, leadership, and execution of related program areas.

DUTIES AND RESPONSIBILITIES Program Administration and Management:

  • Manage all aspects of the joint campus parking and transportation program, fostering strong relationships with campus leadership, students, and staff.

  • Work closely with Director of Transportation Services and other campus stakeholders to develop and manage the annual operating budget, including revenue projections and rate planning.

  • Establish and maintain the organizational structure and staffing to effectively accomplish program goals and objectives.

  • Review and recommend changes to relevant administrative codes and oversee the development of Commuter Services websites and information systems.

  • Coordinate with the City of Bothell on shared projects and marketing efforts.

  • Represent the university and department to various internal and external stakeholders, preparing and presenting public presentations.

  • Serve on university committees and coordinate with facilities and public safety personnel.

  • Provide service recovery for escalated issues or initial resolution for high-profile events.

  • Represent the program to business partners, other internal entities, and external stakeholders.

  • Assist in resolving escalated customer services issues

  • Assist with interpretation of requirements; develop, document, and implement procedures Strategic Planning:

  • Independently plan, implement, and communicate Commuter Services operations, including parking allocation, enforcement, fees, and maintenance.

  • Establish and implement short and long-term organizational goals, objectives, and strategic plans.

  • Research and strategize continuous parking plans within budget constraints.

  • Implement the strategic consolidation of Commuter Services between UW Bothell and Cascadia College. Personnel:

  • Direct supervisory responsibility (hiring, staff development, work allocation, and performance management) for several regular classified staff.

  • Execute functions associated with organizational compliance with applicable laws and regulations.

  • Assists with the translation and articulation of the organizational strategy to staff in assigned programmatic area and monitors implementation of strategy through Annual Team Plans.

  • Articulate a vision for assigned programmatic areas that challenges and inspires program staff.

  • Ensure that staff are supported in their work with appropriate tools and training. Professional Development:

  • Stay abreast of industry trends and practices including enterprise software, campus infrastructure, and regulatory issues.

  • Lead and facilitate innovative practices at the Bothell Campus.

  • Represent the workgroup or organization to industry peers and business partners.

  • Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.

  • May require infrequent overnight and/or out of state travel for conferences. MINIMUM REQUIREMENTS

  • A bachelor’s degree in business or related field and two years of directly related experience, including supervision/personnel management.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. DESIRED QUALIFICATIONS

  • Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment

  • Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.

  • Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures

  • Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent DESIRED QUALIFICATIONS

  • Experience working in the public or higher education sectors; experience in the parking and/or transportation industries; experience in specific areas of programmatic oversight

  • Experience working cooperatively with union representatives

  • Experience successfully leading team members within a process improvement environment

  • Experience with University business systems; experience with industry or program specific business systems

  • Familiarity with and commitment to Transportation Demand Management principles

  • Multilingual (Spanish, Japanese, Cantonese, Korean, Amharic, Tigrinya, Tagalog, and Russian preferred) CONDITIONS OF EMPLOYMENT:

  • Work may be required during hours beyond standard business hours or regularly scheduled shift, including weekends; professional travel may be required.

  • Program management will include periodic outdoor or field work, exposure to the elements and variable weather conditions, and materials or fumes consistent with the transportation field and predictable to the particular program assignment.

  • May be required to lift up to 40 lbs.

  • A satisfactory outcome from a criminal background verification will be required prior to hire.

  • Must possess and maintain valid WA state driver’s license to operate a motor vehicle in the State of Washington. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.