Job Information
Aimbridge Hospitality Assistant General Manager OEM in Seattle, Washington
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on occupancy
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.
Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on occupancy
Be in the public areas during peak times greeting guests and offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
Ensure that all scheduled meetings take place on the property.
HOMEWOOD SUITES DOWNTOWN SEATTLE HOTEL
From the moment travelers step into the beautiful and relaxing lobby of our downtown Seattle hotel, they begin to feel the stress of everyday life go away. Travelers can relax by our fireplace or unwind while watching one of the 50-inch LCD televisions while our friendly and attentive staff makes them feel at ease.
EXTENDED STAY HOTELS WITH KITCHENS IN SEATTLE
Our Seattle extended stay hotel offers a home-away-from-home experience with our amenities, services, and well-appointed guest rooms and suites. Select guestrooms and suites feature full kitchens with stove, refrigerator, microwave, kitchen utensils, and dining area setup. Homewood Suites Seattle is one of few hotels with kitchens in Seattle.
IDEAL DOWNTOWN SEATTLE LOCATION
Of all the Seattle hotels near Pike Place, travelers find ours an excellent choice for lodging close to all the major points of interest in the Emerald City. If traveling to the area to the first time, people will be quite surprised at the sheer number of things to see and do in Seattle. The Homewood Suites Pike St/Convention Centeri is in close proximity to the dining and shopping of Pike Place Market, and numerous other must-see attractions in Seattle's bustling and vibrant downtown area.
HOTEL NEAR CENTURY LINK FIELD AND SAFECO FIELD
Sports fans will love being just a short 10-minute drive from Safeco Field and Century Link Field, home of the Seattle Seahawks and Seattle Sounders. Additionally, we're just a few blocks away from Pike Place Market, Seattle Space Needle and the Paramount Theatre and just one block from the Washington State Convention Center & Trade Center and ACT Theatre Seattle.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2023-246093
Full-Time/Part-Time: Full-Time
Street: 1011 Pike Street