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Description & Requirements At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you\'ll join us. We can\'t do it without you. The Applications Analyst within the Jack Henry Contact Center acts as a liaison between the customer and the installation team within a specific area of specialty. This individual is responsible for all aspects of installing new or enhanced software applications including customer preparation and post-installation training and support. This position can be worked out of our Springfield, MO or Monett, MO offices or remotely throughout the U.S. What you\'ll be responsible for: Provides remote or on-site software installation services. Ensures software applications are installed and fully functional. Prior to the installation, analyzes the customers\' existing products and consults with the customer to map current system to the JH product. Responsible for providing timeline updates and updates on various issues to Project Manager. Regularly partner directly with financial institutions and internal customers. May perform other job duties as assigned. What you\'ll need to have: Minimum of 18 months of experience in a consolidated contact center or support/installation role. What would be nice for you to have: Bachelor\'s degree. Able to successfully install new or enhanced software applications. Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices. Able to regularly communicate and provide outstanding service and training to customers on software applications. Able to meet aggressive deadlines. Knowledge of telephony providers and integration options. Previous experience with core banking solutions. If you got this far, we hope you\'re feeling excited about this opportunity. Even if you don\'t feel you meet every single requirement on this posting, we still encourage you to apply. We\'re eager to meet motivated people who align with Jack Henry\'s mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, \"Do the right thing, do whatever it takes, and have fun.\" We recognize the value of our associates and believe much of our company\'s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial wellbeing of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national