Job Information
Northwest Center Amazon - Reception Assistant Manager (Senior Supervisor) in Seattle, Washington
The Assistant Manager (Senior Supervisor) is a leadership role with expended responsibilities identified as having both an operational and people focus. The ideal candidate will manage team members and operations designated by the Manager of Reception.
In this role, you will have a strong focus on coaching and developing staff, collaborating with peer Senior Supervisors to ensure consistency across the Reception Team. Your role will oversee Leads and guide them in areas of hiring, coaching, development and managing the performance of all Receptionists. Your goal is to ensure we provide a customer-centric experience through each interaction and consistently communicate and support the implementation of Reception Best Practices.
Amazon is a fast-paced demanding corporate environment and we are committed to providing professional 5-star customer service with every interaction. Flexibility in working various hours and sometimes weekends is required in order to be available for the team you will manage.
Location: Seattle & Eastside
Schedule: Monday through Friday, 7:20AM -- 6:05PM (hours vary)
Wage: Starting Salary: $74,048.00 - $83,678 per year | Full Salary Range: $74,048.00 - $93,308 per year
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
*Key responsibilities *
Manage daily resourcing (call-outs, etc.)
Establish escalation boundaries and protocol for Lead Receptionists regarding desk operations.
Ensure appropriate staffing levels
Communicate and support consistent implementation of reception practices
Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction
Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources
Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes
Work with outside vendors on procurement on materials holding vendors accountable for deliverables, and associated spend
Work with SEABEL training team on overall best training practices for new hire and ongoing training
Manage performance by establishing clear expectations, evaluating performance against goals, an