Job Information
Northwest Center Amazon - Assistant Manager, Events and AWS Skill Center in Seattle, Washington
The Assistant Manager (Senior Supervisor), Event & AWS Skill Center, is responsible for overseeing daily operations, maintaining high standards of customer service and operational efficiency. This role involves managing resources, establishing escalation protocols, and collaborating with vendors and Amazon staff. They will also handle employee scheduling, training, and onboarding, while fostering a team-oriented environment.
Our ideal candidate has a robust customer service experience background, supervisory skills, and the ability to work in a diverse and dynamic environment. Additionally, the Senior Supervisor must be able to travel across Puget Sound Campuses and work flexible hours. This is a fast-paced demanding corporate environment and that will require someone committed to providing professional 5-star customer service.
Location: Seattle, Bellevue & Redmond
Schedule: Monday through Friday, 7:20AM -- 3:50PM and 9:35AM - 6:05PM (hours vary and must be flexible to work nights & weekends as needed)
Wage: Starting Wage - $74,048 - $83,678 Full wage range ($74,048 - $93,308)
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
Operational Responsibilities
- Confirm that the team is clear on the expectation to provide elevated customer support for callers, visitors, community members, vendor partners, and all guests entering Amazon space
- Ensure program service level agreements (SLAs) and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction
- Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources
- Identify opportunities for improvement and develop new SLAs to enhance operational efficiency and meet evolving business needs
- Establish escalation boundaries and protocol for the team regarding operations. Includes collaborating with vendor partners and Amazon staff to establish procedures
- Work with outside vendors on procurement on materials holding vendors accountable for deliverables, and associated spend
- Proactively identify and communicate resource, support, and operational needs to the Manager to ensure seamless workflow and project success
- Act as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locations
- Communicate and support consistent implementation of reception practices Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes
Training
Work with training team on overall best training practices for new hire and ongoing t