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JetBlue Airways Airport Operations Crew PT in Seattle, Washington

Position Summary:The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers' personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.Essential Functions:Provide exceptional customer serviceConduct check-in process for Customers via computerVerify Customers' personal identificationTag, lift, and handle Customer luggageAnnounce flight arrivals, departures, and pre-boarding information via the public address systemCommunicate with our Customers to keep them constantly informedOffer ancillary products to our Customers such as "even more speed" and "even more space"Coordinate various duties with coworkers and other departments to ensure proper handling of CustomersHelp prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floorOperation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.Assist Customers with special needs, e.g. Customers who need assistance in boardingCrewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)Other duties as assignedMinimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaAt least eighteen (18) years oldOne (1) year customer service, volunteer experience or sales experienceStrong interpersonal and listening skillsComplete fluency in written and spoken EnglishSuccessfully complete a customer service assessmentMust be able to adhere to JetBlue Uniform Policy Manual StandardsAble to travel and/or work variable hours, flexible shifts, including holidays and weekendsExperience using a mouse, computer, keyboard and basic word processing, email and office applicationsMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeExperience performing under pressure and within fixed time constraintsDepending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standardsDepending on location, may need to acquire and maintain a United States Customs ClearanceAbility to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or toolsLegally eligible to work in the country in which the position is locatedPass a ten (10) year background check and pre-employment drug testPreferred Experience and QualificationsTwo (2) years customer service, volunteer experience or sales experienceKnowledge of customer service principles and practices stronglyExperience working with various forms of payment (cash, credit cards, travelers checks, etc.)Previous airline experienceBilingual skillsCrewmember Expectations:Regular attendance and punctualityAbility to work flexible hours including holidays/ weekends/ and overnight shiftsAble to make occasional trips to other locations for training or temporary assignmentWell groomed and

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