Work in Washington Veterans Jobs

Some of what you'll be doing:

As the Airport Dining and Retail Program Manager, you will coordinate and oversee various programs that contribute to the economic vitality and sales growth of the Airport Dining and Retail (ADR) program. You will work to assure high quality performance by concessionaires and provide guidance for tenant improvement with a strong focus on customer experience.

• You will act as a subject matter expert within ADR and consult across internal departments, providing mentorship and contributing specialized knowledge to improve business performance and customer experience.

• You will collaborate with internal and external stakeholders to proactively identify opportunities to improve processes and determine optimal customer experience within the ADR program.

• You will create training content and facilitate training for tenant focused programs and collaborate on marketing strategies for training events to both current and potential tenants.

• You will evaluate, develop and provide technical support for internal and external stakeholders on navigating processes and standards.

• You will identify changes in legal requirements and government reporting regulations and ensure programs, policies, procedures, processes, and reporting are in compliance.

• You will participate in assigned industry groups/committees or with specific entities such as other airports or government agencies as a representative of the Port.

• You will evaluate, procure and oversee external vendors to ensure contract compliance, quality of service provided, and resolve potential issues.

Who you are:

• Experienced – You have five (5) years of experience in concessions, retail, food and beverage management, and/or public sector operations, with an emphasis on program management and process improvement.

• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.

• Program Manager – You are skilled in strategic design, planning, organizing, coordinating, implementing, and evaluation of programs. You are open to accepting and incorporate feedback as appropriate and possess sound judgement and decision-making skills.

• Effective Communicator – You have excellent verbal, written, and active listening communication skills. You are skilled in writing concise, organized, and clear communications to internal and external customers. You have excellent presentation and public speaking skills with groups of various sizes.

• Organized – You possess a high attention to detail and accuracy. You have the ability to use effective methods to manage multiple projects and tasks at the same time and deal with expected and unexpected change.

• Collaborator – You have a high level of workplace emotional intelligence and the ability to effectively work within a team environment and independently. You can work collaboratively and effectively within diverse groups and individuals internally and externally.

What else you need to know:

• Work Schedule – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work on-call to respond during off shift hours to address any issues that could adversely impact Port operations.

• Work Environment - This work will take place in a hybrid/in-office setting at Management’s discretion.

• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “ Collective Bargaining Agreement ” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.

• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.

• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.

• Holidays – More than ten days per year to celebrate with family and friends away from work.

• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.

• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.

• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.

• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.

• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.

• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .

Location: Seattle Tacoma International Airport

Organization: Airport Dining and Retail

Employee Status: Regular

Schedule: Full-time

Posting Expires: Sep 15, 2024, 11:59:00 PM

Minimum Salary: 110,234.00

Midpoint Salary: 149,140.00

Req ID: 002948

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.