ALL THINGS HR LLC Account Manager in Seattle, Washington
RT Hood and Duct Services, a leader in the fire protection services industry, is seeking an Account Manager to join our Customer Relationship team. Position is located in the Georgetown area of Seattle. The Account Manager is a high impact position combining equal parts relationship management and client satisfaction. You will work with existing RT Hood customers, managing an average book of 50-100 accounts to develop and maintain extraordinary relationships to ensure their satisfaction, retention and expansion. You will be accountable for customer retention, proactive client management, and driving service adoption with customers in collaboration with internal teams. What You'll Be Doing: *Develop and leverage customer relationships to improve customer retention. *Maintain and manage a portfolio of existing customers through efficient pipeline management. *Manage renewal process and negotiate long term service agreements. *Facilitate cross functional support to achieve successful service implementation. *Develop and execute strategic territory plans to achieve metrics. *Become an expert in the Restaurant exhaust system and compliance landscape. What We're Looking for In You: *Professionalism: Your attitude and mannerism on the phone represent RT Hood to our customers in the most positive way. *Adaptability: Able to produce significant output while improving the systems and methods around you. You thrive in a fast-paced environment. *Persistence: Demonstrates tenacity and willingness to go the distance to get something done. *Teamwork:You like to win, but you’re not going to do it at your team members’ expense. You’re energetic, positive, and collaborative. *Proactivity:Brings new ideas to the table. ‘How can I make things better for our customers?’ What You Should Have: *3+ years of experience in account management focused on customer retention. *History of achieving and consistently exceed monthly retention or Sales goals. *Has a desire to grow personally and professionally. *Strong negotiating and prospecting skills. About Us: R&T Hood and Duct Services, Inc. is a leader in the industry for providing fire protection services to the greater Seattle area for over 30 years. R&T Hood and Duct has an excellent team of 40+ employees that are responsible for the installation and inspection of kitchen fire suppression systems, fire extinguishers and kitchen hood/duct systems. Our combination of technical expertise and commitment to customer service remains unmatched in the industry. To learn more, go to http://rthood.com/ Amazing Benefits R&T Hood and Duct Services, Inc. offers a generous benefits package including paid time off, advancement opportunities, medical, dental, 401K match, tuition reimbursement, employee referral bonuses, volunteer paid time off. If you would like to join our growing team, please apply today to email@example.com.