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About the Role

Uber is looking for highly motivated and analytical students to join our Digital Experience team as an intern this Summer (12 weeks). Our team focuses on using technology to provide world-class support to Uber's B2B customers.

In this role you will be responsible for the development and adoption of programs focused on creating new automated support experiences, identifying improvement opportunities, and building solutions through a data analysis approach, always looking to enhance customer experience.

You will lead initiatives aimed at enhancing the support provided to our B2B customers and business partners within Community Operations. Your mission includes strengthening the feedback loops among Product, Operations, and Community Operations teams, overseeing product rollouts, addressing challenges proactively, coordinating efforts across the globe with regional stakeholders and broadening product knowledge and adoption.

What You'll Do

• Take Ownership: Manage a critical B2B technical support project, aligning closely with Uber's strategic objectives.

• Advocate for customers: Serve as a critical thought partner in developing strategies and products for best-in-class experience for business customers

• Drive Collaboration: Champion strong cross-functional teamwork to influence, build and enable swift and effective adoption of new global B2B support products, ensuring the customer's voice is always central to product design.

Basic Qualifications

• Currently enrolled as a first-year MBA student, expected to graduate in 2026.

• Experience in problem-solving and proposing outstanding solutions to complex issues

• Ability to use data to develop insights and measure performance

Preferred Qualifications

• Minimum 1-2 years of experience in consulting, corporate strategy, program / project management or similar fields

• Outstanding written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder

• SQL proficiency

• Experience with using Tableau, DataStudio and similar visualization tools

• Demonstrated success in using data to make customer focused decisions and to facilitate behavior change in support organizations

• Experience with process design and optimization, program management, customer support strategies, and / or quality assurance

• Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment

About the Team

The Digital Experience team within Uber's Community Operations org is responsible for building cutting edge tools to support, grow and retain Uber's B2B customers. We lead the development and adoption of programs focused on creating new automated support experiences, identifying improvement opportunities, and building solutions through a data analysis approach.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform