Work in Washington Veterans Jobs

Summary:

Answers incoming calls and assistance and general administrative duties.

*Essential Duties and Responsibilities *include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information as required.
• Relieves Corporate Receptionist as necessary: 
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
  • Escorts visitors to the staterooms, chapel area, or other areas of the facility as needed. 
  • Maintains an awareness of the whereabouts of visitors. 
  • Facilitates effective coordination of the arrangement offices.
• Communicates the requests of visitors to funeral directors, sales staff, or other appropriate staff members.
• Assembles at-need folders, Batesville Tree form orders, accounting coupon books, various filing tasks and other tasks as necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, calculate figures and amounts such as discounts, interest, commissions, proportions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Intermediate to advanced skills with Microsoft Word, Excel, and Access required. Proficiency with email required. Experience with accounting software desired.

Certificates and Licenses None required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee mu