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UnitedHealth Group Supervisor Quality Senior Data Analyst - Remote Within Greater Seattle, WA in SeaTac, Washington

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Under minimal supervision, leads the Quality analytics program by ensuring team meetings productivity targets, delivers high quality and innovative analysis, and develops junior staff into solid analysts. Serves as subject matter expert on health care data analysis best practices within the company. Leads all analytics and data driven solutions by understanding and interpreting complex programs, initiatives, and data through the employment of advanced analytics techniques, business requirements gathering, project management techniques, business systems analysis, and reporting using a variety of reporting platforms, systems, sources, and data formats.

The Quality Sr Data Analyst Supervisor will work closely within the Quality team and in collaboration with other technical, operational and clinical lane teams to understand business requirements, project deliverables, technical solutions, and short-term objectives and long-term goals. They will lead investigative analytics, the employment of statistical analytics, and technical solutions for all Quality programs. Along with Program Managers and leadership, they will lead the collaboration with other close business units on the program and project structures, data gathering and transformation methodology, and analytical standards to ensure reporting accuracy, data integrity, and process efficiency. They will lead and mentor other business analysts to prioritize asks, provide strategic recommendations, and to develop and drive Quality subject matter expertise and technical skills development.

If you are located in the Greater Seattle Area, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Leads the efforts to gather business requirements for the design, development, and enhancement of analytics, reporting, and data driven solutions for all Quality programs

  • Participates in strategic project initiatives, including the design, development, testing, implementation, and ongoing support across the entire life cycle of the project or program

  • Analyzes complex datasets across disparate sources, and proposes solutions and recommendations to both existing and new programs and projects

  • Develops standardized business processes to identify, document, and deliver on analytical and data driven solutions

  • Supervises the development and advancement of technical skillsets and business subject matter expertise of other business analysts and Quality team members

  • Develops and maintains knowledge of key performance indicators related to Quality including but not limited to CMS Stars, HEDIS, etc.

  • Supervises the development and progress of all investigative analytics and ad hoc requests both within the Quality team and in collaboration with other business units and technical teams

  • Partners with Quality leadership and associated business units to provide business insights, information, projections, and recommendations

  • Gathers, clearly defines and communicates business requirements and project goals

  • Develops methods to support the access, storage, and reporting of data sets that support project initiatives

  • Effectively visualizes and communicates the risks, insights, patterns, and trends from complex and disparate reports and sources, and provide recommendations based on subject matter expertise

  • Develops and conducts quality control audits and test requirements to ensure accuracy of data and expected outcomes of programs and projects

  • Identifies, corrects, and/or assists in resolution of project and program risks

  • Collaborates directly with internal and external business units to identify opportunities to enhance program outcomes

  • Performs data scrubbing, troubleshooting, quality checking, and usability analysis to identify anomalies which need to be addressed prior to delivery of program and initiative results

  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • College degree (B.A., B.S., or advanced degree) in economics, statistics, information technology, information systems, another relevant field, or demonstrated work experience equivalent

  • 5+ years of experience analyzing health care data, including analyzing medical claims, utilization and financial data

  • Experience in an agile environment

  • Demonstrated ability to coach, mentor, and train analysts on technical skills and business subject matter as it impacts Quality programs and strategies

  • Intermediate to Advanced skill level with Microsoft SQL programming language

  • Intermediate to Advanced skill level with Microsoft Excel

  • Intermediate to Advanced skill level with business intelligence platforms (PowerBI, SSRS, Crystal Reports, Tableau, MS Access etc.)

  • High working level and knowledge of Microsoft software suite including Word, PowerPoint, Project, PowerPoint, Visio

  • Understanding of medical terminology and familiarity with medical records and healthcare information systems

  • Proven ability to interact and communicate effectively with healthcare providers

  • Demonstrated excellent communication and meeting facilitation skills

  • Proven written skills (process documentation, software documentation, SBAR, etc.)

  • Demonstrated ability to effectively manage time, prioritize work, multi-task across many projects and priorities independently

  • Proven ability to prioritize all analytics deliverables in collaboration with other business analysts and team members

Preferred Qualifications:

  • AHIMA Certified Health Data Analyst (CHDA)

  • NAHQ Certified Professional of Healthcare Quality (CPHQ)

  • Working knowledge of the provider-based healthcare industry and Quality

  • Experience with EMRs (e.g., Epic, GE Centricity, Cerner, Allscripts)

  • Experience working with claims data feeds and EDI data submissions

  • Experience with Commercial and Medicare reimbursement methodologies

  • Experience in project management or team leadership role

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS:

  • Mental Effort: Must be able to work effectively as a member of Optum PNW team; work is detailed and complex with multiple competing priorities, deadlines and internal and external customers

  • Physical Requirements: Work is primarily in office environment requiring ability to see and hear and communicate as well as operate personal motor vehicle

  • Working Conditions: Work is performed both in an office setting and at clinic locations; noise level may be moderate or loud on occasion; work may be required outside normal business hours

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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