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Westfield Director, Facility Operations and Tenant Services - Westfield Southcenter - JBR_00001444 in SeaTac, Washington

Position Summary This is a full-time management role accountable for coordination and delivery of ALL tenant in-line unit and mall space activity (openings, closures and alterations), directing the day-to-day facilities operations of the property, including the shopping center and affiliated business units, maintaining the aesthetic of the center, maintaining a consistently high customer experience, and delivering service levels appropriate for a landmark, flagship shopping and mix-use destination. Essential Duties *Landlord Construction, Retailer Construction and Support Services (supported by the Associate Property and Client Services) *Accountable for day-to-day project management success of all landlord and tenant construction project phases, achieving performance objectives, including budgets and targeted tenant store opening dates, in accordance with lease terms. *Coordination of landlord and tenant project planning, including budgeting, scheduling, completing landlord work plans, arranging landlord permits and supporting tenant permitting, execution of tenant construction, inspections, and store opening. *Forecasting store openings, including monitoring legal, commercial, and design processes, regular data entry representing project progress. *On receipt of the landlord scope of works, responsible for RFP creation, bid leveling, proposed recommendations, and contract administration for Architecture and Engineering services and General Contractor/ Contractor services. *Represent the Landlords interests between the tenant, tenant contractors, local union business agents as applicable, all governing inspection officials, during all phases of design and construction, ensuring the Landlords design and construction criteria is implemented as intended. *Attend recurring action/asset meetings to ensure awareness of all aspects of the shopping center, especially on issues that pertain to tenants design and construction. *Oversee and perform detailed punch list inspections throughout the construction of each project and promptly issue a final written copy to the tenant contractor upon the completion of the project. Accountable for ensuring compliance of all close-out documentation in accordance with lease terms. *Develop and maintain Existing Condition Reports program for all vacant spaces and outgoing tenant spaces, incorporating a schedule of remedial works, associated cost estimates, and photographic imagery, with which Leasing capital expenditure proposals can be substantiated. *Facilities Management *Responsible for directing the day-to-day facility operations of the property, and affiliated business units including budgeting (operational and capital), expense control, preventative maintenance program management, managing all building components (including HVAC, plumbing, Fire/Life Safety, and electrical systems), maintaining the aesthetic of the center, and maximizing the customer experience. *Utilize facilities operational platforms to efficiently manage the operations of the center (CMMS, BMS/EMS/Contractor Management system etc.). Responsible for the integrity of information in these systems and databases, and ensuring these tools are fully optimized. *Manage and oversee any on-site equipment or asset inventory. *Project Management *Assist with regionalized bidding, and perform local bidding, including RFP creation, bid leveling, proposed recommendations, and contract administration. *Accountable and responsible for the timely implementation of operational capital projects according to approved budget amounts, including the compilation, submittal, appr

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