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Job Overview: At United Natural Foods, Inc. (UNFI), we know people thrive when they can do what they enjoy. Our goal is to keep our employees fulfilled and continually learning. UNFI is seeking motivated individuals to fill our Driver careers. Our Truck Drivers are responsible for delivering products to customers, loading and unloading the truck in a safe and timely manner according to UNFI procedures, minimizing delays and reporting problems, and picking up supplies and back-hauls from vendors. What does it mean to be a part of the Transportation Management team? Our Transportation Managers are responsible for planning, directing, and overseeing all Transportation functions to ensure that customer service is performed safely, on time, and in accordance with specifications. Seeks to continuously improve service and operating efficiencies and meets the proper DOT compliance and regulatory requirements. Schedules, assigns, supervises, and appraises personnel Essential Functions and Basic Duties: Assumes responsibility for assisting in the development and implementation of effective Transportation planning, budgeting, policies, and procedures. Executes established goals and ensures that Transportation policies support and complement Company strategies, mission, vision, and values. Meets regularly with customers to obtain information and feedback on the Company's performance, receive complaints, and analyzes customers' needs and expectations. Ensures that excellent, professional communications are maintained with customers. Ensures that all customers' expectations are met or exceeded. Ensures on-time delivery of products or services. Plans equipment and determines rental requirements and maintenance needs. Implements and maintains operation of computerized on-board and navigation systems Assumes responsibility for ensuring that Transportation operations meets or exceeds safety and regulatory standards. Maintain safety records for all drivers Ensures that personnel understand and implement safety and regulatory policies and procedures. Effectively schedules, supervises, and directs Transportation personnel, ensuring excellent customer service and optimal performance. Provides leadership through effective objective setting, delegation, and communication. Maintains a good information flow. Ensures personnel are timely and thoroughly informed. Conducts meetings to inform, train, and seek solutions for identified problems. Ensures employees understand Company policies and procedures and the importance of customer service. Identifies training needs and develops and implements programs to meet them. Follows-up on employee training (e.g., customer service, equipment, and safety training) to ensure effective implementation. Cross -trains employees. Promotes teamwork. Encourages employee involvement, suggestions, and problem solving. Conducts performance appraisals as required. Provides feedback and suggestions to improve employee performance. Works with employees to establish performance goals. Formulates and implements corrective actions as needed and ensures that all employees are treated fairly and consistently. Corrects employee problems promptly. Keeps management informed of area activities and of any significant concerns. Completes special projects as assigned. Performance Measurements: Superior customer service is consistently provided. Customers' expectations are met or exceeded. Deliveries are on time and meet established standards. Problems are promptly, courteously, and permanently resolved. The Company's professional reputation is maintained and projected. Transportation functions are compliant in accordance with established policies, procedures, safety, Federal, State and local laws and regulatory standards. Personnel are effective, efficient, optimally utilized, and appropriately informed. Employees are assisted and supported as nee