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ABB Inc Sr. Field Service Engineer in Richland, Washington

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. ABB Energy Industries drives growth for customers while supporting safe, efficient and profitable operations with strong global execution capacity, an extensive service footprint and capabilities, and innovative digital leadership.Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.This role reports to Regional Service Manager. As a Senior Field Service Engineer, you will be responsible for supporting the full lifecycle of ABB distributed control system (800xA and Symphony) at ABB customer facilities (such as refineries, water systems, power generation units) under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB distributed control solutions. Your responsibilities Maintain ABB's suite of Distributed Control System (DCS) hardware and software. Handle customer questions about the state of the ABB system. Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors and other ABB personnel in support of service operations. Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided however, a basic understanding of computer networks, DCS systems (architecture, project engineering and Human Machine Interface (HMI)/graphic creation) is required for the training to be beneficial. Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as

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