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Overview

The Process Analyst will help customers and stakeholders improve the effectiveness, efficiency, and return on investment of various programs and projects through elicitation, evaluation, and specification of requirements and improvement opportunities related to processes, people, and technology. Specifically, this position executes the following primary responsibilities:

• Facilitate working sessions and communication with diverse stakeholder groups including executive and senior management, research staff, business stewards, subject matter experts, and information technology staff.

• Elicit and analyze requirements, rules, and improvement opportunities.

• Document processes and information using process diagrams, data models, state transition models, use case scenarios, and business rules and definitions.

• Identify opportunities for improvement, streamlining, cost reduction, and efficiency.

• Monitor and measure (qualitative and quantitative) process and information performance (actual and simulated).

• Develop improvement agendas or road-maps for business capability improvement.

• Develop business cases and business requirements for potential technology solutions.

• Serve as a liaison to facilitate the design and development of technical solutions between stakeholders and vendors or solution providers.

• Assist with people (culture) change management.

• Analyze, identify, and document lessons learned for broader sharing and application.

Responsibilities

• Provides specific governance and performance assurance related functions in support of PNNL's operations and mission and in implementation of a project, M&O Program or organization's applicable governance, assurance and quality programs.

• Collects, organizes, monitors and distributes information related to governance, compliance and assurance management including process improvement functions.

• This includes documentation of and compliance to standards in PNNL-developed processes (e.g., processes to manage HDI content and information; processes to manage strategic business and assurance planning; R&D project-specific and M&O program-specific standards and requirements).

• In addition, standards such as Prime Contract H Clause, DOE O 414 - Quality, DOE O 232 - Occurrence Reporting, DOE O 243 - Records, PNNL Contractor Assurance System Description, ASME NQA-1, ISO 9001 are within the scope of the governance and performance assurance functions performed by this role.

• Performs assessments and other assurance services related activities to develop, administer, and apply performance improvement aspects of the applicable program or plan.

• The governance and assurance-related functions performed are primarily concerned with the systematic identification, data analysis, correction and prevention of risks, issues, unplanned events and non-conformances, the identification of unsatisfactory trends and conditions, casual analysis, and the correction of factors which may contribute to undesirable Lab performance.

• The governance and assurance related functions performed are primarily associated with assessing, monitoring and/or reporting the conformance to standards and business rules approved by management, the analysis and reporting of assurance results, and support to Laboratory management for assurance related needs.

Qualifications

Minimum Qualifications:

• BS/BA and 7 years of relevant experience -OR-

• MS/MA or higher and 5 years of relevant experience

Preferred Qualifications:

• Lean Six Sigma Black Belt certification.

• Experience in process modeling and design, organizational development, operational and business support, or related field.

• Experience developing actionable, long-term improvement strategies.

• Experience analyzing, identifying, and documenting lessons learned for broader sharing and application.

• Experience implementing modern technologies to replace aging legacy systems.

• Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations.

• Excellent communication skills, facilitation skills, and experience with change management.

• Experience implementing enterprise/business architecture discipline and techniques (e.g., TOGAF, Zachman, Federal Enterprise Architecture).

• Experience preparing return-on-investment analyses.

• Experience in statistical analysis.

Hazardous Working Conditions/Environment

N/A

Testing Designated Position

This is not a Testing Designated Position (TDP).

About PNNL

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.

Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity

Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.

We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov .

Drug Free Workplace

PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.

If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.

HSPD-12 PIV Credential Requirement

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

Mandatory Requirements

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.

Rockstar Rewards

Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.

• Research Associates excluded.

**Once eligibility requirements are met.

Click Here For Rockstar Rewards (https://careers.pnnl.gov/rockstar-rewards)

Notice to Applicants

PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.

As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.

Minimum Salary

USD $115,400.00/Yr.

Maximum Salary

USD $178,700.00/Yr.