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Overview

The Office of Performance Management is comprised of a team of experienced professionals responsible for PNNL’s performance management framework with expertise and thought leadership in contractor assurance, requirements and records management, quality, independent oversight, and audit services. The team prides themselves as innovative problem solvers that partner with scientists, engineers, and support professionals to enable the planning, execution, assessment, and improvement of work at PNNL. This office provides the people, processes, and tools to independently assure leadership, the Department of Energy, and Battelle Memorial Institute that PNNL is performing as intended, appropriately managing risk, amplifying impact, and continuously improving.

Join our team as a Contractor Assurance Professional with the Contractor Assurance Division. In this critical role, you will support the implementation and enhancement of the Contractor Assurance System (CAS) to ensure the effective delivery of our mission and research. Your responsibilities will include developing and implementing CAS processes, systems, and tools that enable comprehensive performance assessment and communication. Working closely with Management and Operations (M&O) Program Managers, managers, and staff, you will identify program weaknesses, assess risks, and implement improvements to maintain a robust, responsive, and proactive CAS program. Additionally, you will lead the annual Workplace Survey cycle, overseeing planning, execution, analysis, and communication of results while ensuring the confidentiality and integrity of the survey process. This survey is designed to measure the health of PNNL across key areas that promote connection, belonging, safety, security, and inclusion.

Responsibilities

Responsible for providing specific governance and performance assurance related functions in support of PNNL s operations and mission and in implementation of a project, M&O Program or organization's applicable governance, assurance and quality programs. Collects, organizes, monitors and distributes information related to governance, compliance and assurance management including process improvement functions. This includes documentation of and compliance to standards in PNNL-developed processes (e.g., processes to manage HDI content and information; processes to manage strategic business and assurance planning; R&D project-specific and M&O program-specific standards and requirements). In addition, standards such as Prime Contract H Clause, DOE O 414 - Quality, DOE O 232 - Occurrence Reporting, DOE O 243 - Records, PNNL Contractor Assurance System Description, ASME NQA-1, ISO 9001. Performs assessments and other assurance services related activities to develop, administer, and apply performance improvement aspects of the applicable program or plan. The governance and assurance-related functions performed are primarily concerned with the systematic identification, data analysis, correction and prevention of risks, issues, unplanned events and non-conformances, the identification of unsatisfactory trends and conditions, casual analysis, and the correction of factors which may contribute to undesirable Lab performance. Functions also include DOE Occurrence Reporting and DOE Regulatory Compliance Program Enforcement Coordinator roles. The governance and assurance related functions performed are primarily associated with assessing, monitoring and/or reporting the conformance to standards and business rules approved by management, the analysis and reporting of assurance results, and support to Laboratory management for assurance related needs.

• Support the Contractor Assurance (CA) Management & Operations (M&O) program by managing program requirements and implementations.

• Identify, document, and translate PNNL operating requirements outlined in the Prime Contract into efficient and effective implementations.

• Manage program performance to ensure compliance with regulatory and business requirements while maintaining relationships with PNSO, DOE headquarters, and other regulators.

• Build strong relationships and successfully engage customers to understand performance challenges and promote performance assurance practices to aide in the proactive identification of risks and prevention of undesired impacts to mission and Laboratory’s performance.

• Develop and maintain understanding of the extent of overall CAS program deployment and health of the program.

• Ensure effective implementation of PNNL-developed processes, such as performance assurance, issues management, risk management, self-assessments, occurrence reporting, and continuous improvement.

• Perform assessments to develop, administer, and enhance programs with a focus on continuous improvement.

• Lead the annual Workplace Survey cycle, encompassing planning, execution, analysis, and results communication, while maintaining process confidentiality and integrity.

Qualifications

Minimum Qualifications:

• BS/BA and 7 years of relevant experience -OR-

• MS/MA or higher and 5 years of relevant experience

Preferred Qualifications:

• Experience in contractor assurance, organizational development, operational/business support, or related fields, with a focus on improvement strategies and program development.

• Strong analytical skills, including statistical analysis, performance trending, and metric development, with the ability to interpret data using tools like Power BI.

• Proficiency in utilizing modern technologies, such as AI, and designing effective surveys for data collection.

• Excellent communication and facilitation skills, with experience in change management and handling sensitive information.

• Ability to collaborate with cross-functional teams, engaging stakeholders across all organizational levels.

• Knowledge of PNNL and Battelle's research and operations management processes.

Hazardous Working Conditions/Environment

Not Applicable

Additional Information

This position requires the ability to obtain and maintain a federal security clearance.

Requirements:

• U.S. Citizenship

• Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance with 10 CFR 710, Appendix B.

• Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the candidate selected is subject to pre-employment and random drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP).

Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 months can be demonstrated.

Testing Designated Position

This position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent with the Controlled Substances Act and the PNNL Workplace Substance Abuse Program.

About PNNL

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.

Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity

Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.

We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov .

Drug Free Workplace

PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.

If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.

HSPD-12 PIV Credential Requirement

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

Mandatory Requirements

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.

Rockstar Rewards

Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.

• Research Associates excluded.

**Once eligibility requirements are met.

Click Here For Rockstar Rewards (https://careers.pnnl.gov/rockstar-rewards)

Notice to Applicants

PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.

As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.

Minimum Salary

USD $115,400.00/Yr.

Maximum Salary

USD $178,700.00/Yr.