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GESA CREDIT UNION Consumer Servicing Specialist I in RICHLAND, Washington

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

*Get to know us: *About - Gesa Credit Union{target="_blank" rel="noreferrer noopener"}


Role Summary:

The Consumer Servicing Specialist I provides outstanding service, assists members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner.


What You Will Be Doing:

  1. Process and approve loan extensions in a timely manner.
  2. Coordinate the release of perfected documents on paid-in-full loans within timeframe assigned.
  3. Follow up on outstanding titles to ensure perfection of lien in timely manner, according to the guidelines under the federal and state laws.
  4. Quote, prepare and process real estate loan pay-offs.
  5. Ability to process all vital paperwork on a total loss claim for any titled collateral.
  6. Process all debt protection claims; life, disability and involuntary unemployment per guidelines.
  7. Respond to member credit dispute(s) and make corrections as necessary.
  8. Review and process insurance claims, payments, forced placement issue and refunds in a timely manner, as required.
  9. Review and process departmental reports as assigned by supervisor.
  10. Participate in assisting the processing of the annual Holiday Skip Payment Program.
  11. Support team member requests for assistance courteously, respectfully and professionally.
  12. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA.
  13. Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the Credit Union. Lead by example by displaying solid ethics and integrity at all times.


About You:

  1. Ability to coordinate, prioritize and respond simultaneously to multiple tasks and requests.
  2. Ability to promote and participate in a cohesive team environment.
  3. Ability to effectively communicate ideas and information, both orally and in writing.
  4. Ability to professionally interact with members and co-workers at all times.

What You Will Need:

Must have at minimum a high school diploma.

One to five years of business work experience or secondary education or certification.

Proficiently operate standard office equipment, computer programs, lending programs, MS Word, Excel, Outlook, Velocity, Akcelerant and other related programs.

Some travel is required to complete credit union training and/or fulfill duties.