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Qualtrics Product Manager | Discover API/Analytics in Reston, Virginia

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Why Qualtrics

Qualtrics is the industry leader in experience management, both in terms of the depth of our best-in-class products and the breadth of the product portfolio itself. Qualtrics is a company committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will understand human emotions, beliefs, sentiments, and values. We will close some of the world’s biggest gaps: political misunderstandings, human rights issues, health care disparities, gender equality, education, and income. Because many of the world’s most pressing problems occur from a lack of understanding – and that’s a problem we can solve.

We also care about each other. You will belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

More about the role:

In this position, you will be working for the Discover product team. We innovate products that enable B2B, B2C, and B2B2C companies to listen, understand, and act on customer experience insights. These intelligent insights represent their customers’ sentiment and effort during and after having an experience online or in-person. Leveraging near real-time automation, our product allows our customers to take action immediately to turn negative customer experiences into positive experiences. In addition, we inform the recommended actions to take within their teams and broader organizations so that they can improve their people, processes, or services to retain loyal customers.

As part of the Qualtrics Discover product team, you will help organizations understand and interpret structured and unstructured data from various feedback sources. The breadth and depth of our customer data requires innovative approaches to storing and querying. You will be tasked with building out the analytics infrastructure, APIs, and other interfaces so that other product teams and customers can get the data that they need to build their respective features and analyses.

Great applicants will have a strong product intuition, technical fluency, and demonstrate significant business savvy. The ideal candidate will also bring deep experience working on Enterprise scale linguistic, marketing, or analytics products. This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of consumer brands. Title based on experience.

Responsibilities and Qualifications

  • Develop product requirements

  • Analyze usage data and customer feedback to increase product adoption

  • Collaborate with product team members to define the product roadmap

  • Speak with customers globally to understand their needs and gather feedback

  • Partner with our user experience designers to build and validate design concepts

  • Perform market landscape and competitor analysis

  • Collaborate with engineering to build high-quality products that reflect end-to-end thinking

  • Work with your engineering team and dependent teams to ensure production deadlines are met

  • Collaborate with other groups within the company to orchestrate successful product outcomes including Sciences teams, Engineering, Design, User Research, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing

  • Prepare for product launches

  • Drive high usage and adoption of released products

Must Haves:

  • Associates, Bachelor's degree or equivalent experience

  • 1-3 years of PM work experience. Will substitute appropriate college internships or cooperative work programs.

  • Worked on a customer-facing product

  • Work from either our Seattle, Utah, or Virginia office location

  • Technical fluency, with the ability to communicate with engineers on technical topics

  • Ability to analyze and interpret data

  • Ability to work independently or as part of a team

  • Self-motivated, well-organized, and detail-oriented

  • Excellent verbal and written communication skills

  • Understanding/interest in the SaaS technology field

  • Business Intelligence, VOC (Voice of Customer), CEM (Customer Experience Management), or XM (Experience Management) industry knowledge preferred

We offer Medical, TeleMedicine, Dental, Vision, Life, and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays, and more.

Qualtrics is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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