Job Information
Providence St. Joseph Health VP Hosting Engineering in Renton, Washington
Description THE ROLE The Vice President for Service Engineering is accountable to drive continuous improvement across the Providence Saint Joseph Health technology services ecosystem through three key areas: Service Process Management: Working with leaders across the IS organization, identify and map core IS service processes across the technology landscape to ensure a complete process roadmap is understood. This work will leverage existing efforts where they exist and through partnership build new service processes maps as appropriate. As the service landscape is understood, focus will shift toward ongoing governance (for example the creation of a service management office governance structure) and driving the modernization of core IS service processes. Service Engineering: In partnership with executive and operational leadership, as well as the Service Analytics team, drive improvement of IS service delivery across the PSJH enterprise. Using foundational analytics, identify service issues and work with technology owners to engineer issues out of the environment. Where appropriate develop tools and implement new solutions to support service monitoring and/or improved service delivery. Hosting Modernization and Management: Develop a strategic roadmap for the modernization of the Cloud and On-prem hosting services landscape. Directly lead the hosting service engineering, software engineering, cloud engineering, and technical program management functions in US and India to operate and modernize 24x7 hosting services across Providence. Partner with other engineering and application leaders inside and outside Information Services to understand technology needs and rapidly develop forward facing modern solutions to address gaps. Partner effectively with external vendors and OEMs to continue to evolve technology platforms and underlying contractual and financial terms to ensure we stay on current and most cost-effective platforms. The VP for Hosting Service Engineering is part of the Technology Engineering and Operations pillar within Information Services and directly reports to the CTO of Providence. The VP will also serve as a technical advisor to the leaders across the CTO organization to help drive technology strategies forward. The Vice President for Hosting Service Engineering shall perform all duties in a manner that promotes PSJH mission, values, and philosophy. In all aspects, the leader serves as a role model for the values and mission of the organization. ESSENTIAL FUNCTIONS Working with leaders across the IS organization, identify and map core IS service processes across the technology landscape to ensure a complete process roadmap is understood. This work will leverage existing efforts where they exist and through partnership build new service processes maps as appropriate. As the service landscape is understood, focus will shift toward ongoing governance (for example the creation of a service management office governance structure) and driving the modernization of core IS service processes. Working with leaders across the IS organization, identify and map core IS service processes across the technology landscape to ensure a complete process roadmap is understood. This work will leverage existing efforts where they exist and through partnership build new service processes maps as appropriate. As the service landscape is understood, focus will shift toward ongoing governance (for example the creation of a service management office governance structure) and driving the modernization of core IS service processes. Develop a strategic roadmap for the modernization of the on-prem and cloud hosting services landscape. Directly lead the 24x7 operations, software and service engineering efforts, development of future technology (software, hardware and process) improvement roadmaps. Partner with engineering, operational and application leaders inside and