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Job Summary:

The Vice President, Care Delivery Operations is accountable for the strategy and performance of a large complex regional delivery system and is the accountable leader for the market ancillary, hospital, utilization management and care without delay services. Delivery system scope includes hospital operations, clinical decision support units, advanced urgent care, regional laboratory and imaging operations, utilization management and care without delay functions including regional case managers, home health, and hospice services in settings that can operate 24/7. The Vice President leads the operations and development of strategic hospital partnerships that enable Kaiser Permanente to deliver an integrated health experience. This includes oversight of acute and post-acute continuum of services and complex case management. The individual oversees strategy, personnel, facilities, patient care experience, capital projects, P&L, access, quality and service. Working in full partnership with the Executive Medical Director of the Washington Permanente Medical Group and the KP Medical Foundation, is accountable for the quality and cost performance of the delivery system, and ultimately the improvement of member health and achievement of strategic goals. The individual has responsibility for care delivery operations including:

• Direct reports: 4

• Employees: approximately 1,200

• Annual expense budget: $239M

• Annual (approx.) capital budget: NA

  The Vice President works closely with WPMG, KP Foundation, and Labor to establish mutual performance expectations based on leading local competitive and national benchmarks and efficiency improvements. These market leading performance expectations will drive strategy and requirements of operational areas including medical office operations, external provider affiliations and relations, quality and service initiatives and provider contracting. Consistently supports compliance and the Principles of Responsibilities (Kaiser Permanente-s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente-s policies and procedures.

Essential Responsibilities:

• In partnership with physicians, develop and execute strategies to position Kaiser Permanente as the preeminent health system in the region. Set the national bar for quality outcomes, service and affordability while ensuring financial viability of the region. Makes decisions and takes actions not only to optimize performance at the micro service or site level but also considers and understands how investments impact total performance across the delivery system (cost, quality, service, access).

• Working in partnership with the WPMG Executive Medical Director, KP Foundation, and other physician leaders, accountable for the operation of the delivery system - including design, budget, oversight of operations and performance, clinical quality, access, member experience, affordability, process improvement and profit/loss.

• Ensure access to services exceed member expectations - location, hours of operations, wait times and convenience.

• Optimize capacity and productivity to continuously improve affordability.

• Implements processes and standards that result in the highest quality outcomes.

• Ensure 24/7 access to appointments, advice and emergency/urgent services

• Ensure continuum of care through oversight of provider contracting and monitoring the quality, affordability, access and services provided by outside providers

• Seamless integration of ancillary and support services to meet member needs

• Ensure optimal delivery of pharmaceutical services in retail sales and clinical management

• Develop and implement integrates capital plans and budgets

• Works with Quality and Regulatory leaders to ensure compliance with applicable requirements, including federal, state and local laws and regulations pertaining to licensure, quality improvement/assurance, fire inspection, emergency preparedness, and other safety measures.

• Directs the activities of Continuum, Ancillary, and Hospital leaders on quality, access, financial and service delivery performance.

• In partnership with WPMG physician leaders is responsible for overseeing contracting and performance services provided by contracted hospitals, physicians and other outside service providers.

• Drives innovation strategy including new clinical and ambulatory models to position the market and broader enterprise as a national leader in ambulatory services.

  Basic Qualifications:

  Experience

• Minimum eight (8) years senior leadership in an integrated delivery system, inclusive of a broad range of responsibilities.

  Education

• Master-s degree in business or health care required.

  License, Certification, Registration

• N/A

  Additional Requirements:

• Accomplishments in the transformation of complex operations, strategy, market development, operations and finance.

• In depth knowledge and experience in delivery system operations, facility planning, clinical service line and business development.

• Successful experience working in partnership with physician leaders in the provision of care, management of operations, and strategy development.

• Experience leading in a union environment

• Proven ability to make performance based business and strategic decisions

• Strong analytic and problem solving skills

• Decisive action oriented leader

  Preferred Qualifications:

• N/A

COMPANY: KAISER

TITLE: VP, Care Delivery Operations-WA

LOCATION: Renton, Washington

REQNUMBER: 1342843

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.