Job Information
Renton Technical College Technical Support Analyst in Renton, Washington
Renton Technical College is seeking a Technical Support Analyst (TSA). The TSA is a member of the College Technology Services team. This position is responsible for performing routine and complex installation, maintenance, and repair assistive technology hardware, software, and other desktop computer equipment, peripherals, and Technology Services in a multi-site networked environment. The TSA acts as a primary point of contact for customers who are students, staff, and faculty. This position plays a key role in establishing and maintaining the client relationship emphasis of the department.
The Technical Support Analyst is represented by The Renton Professional Technical Association (Prof-Tech). This is a full-time, classified, and overtime eligible position. The pay range for this role is $71,808 - $90,095 annually and salary placement is based on applicable work experience. New hires may not be placed above Step 10 ($86,289.) Prof-Tech employees receive a yearly degree stipend if they have an Associate's degree $150, Bachelor's $250, or a Master's $350. Other benefits are listed on our benefits{rel="nofollow noopener" tabindex="0" target="blank"} page and in the Collective Bargaining Agreement. {rel="nofollow noopener" tabindex="0" target="blank"} (Download PDF reader){rel="nofollow noopener" target="_blank"} *The priority consideration date for this position is February 16th, 2025. *
Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.
*As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district. *
Key Responsibilities / Essential Functions Include
Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
Provide technical support to customers over the phone, electronically, and in person.
Process all Service Desk requests, triage initial requests for resolution or escalation
Diagnose and resolve desktop computer hardware, software, and other technical service issues.
Act as a consultant to faculty, and staff to answer questions, troubleshoot problems, determ