Job Information
Paccar Winch Inc. Technical Research Quality Lead/Trainer in Renton, Washington
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Date: Sep 20, 2024
Location: Renton, WA, US, 98055 Lewisville, TX, US, 75067
Company: PACCAR
Requisition Summary
As a Technical Research Quality Lead/Trainer, you will work as a technical parts expert to identify and resolve dealer technical part issues, provide chassis-specific information, chassis data, illustration drawings, and solve high-visibility issues. You will lead the team through projects and initiatives focused on Vehicle Uptime and Customer Satisfaction. The Quality Lead/Trainer will collaborate with various levels of Supplier Management and OE Division Engineering to investigate quality issues, improve processes, and provide alternative options to drive customer UPTIME. You will work cross-functionally with internal teams across the supply chain at PACCAR Parts to ensure the accuracy of part information in ECAT, technical service bulletins and campaigns, and other online suite information. As a trainer, you will coordinate with the manager and supervisor all job-related training our Technical Research Specialist are required to complete in order to provide outstanding technical support to our dealers. In addition, you will coordinate training with our dealers to promote efficiency and reduce the number of cases submitted by dealers.
This position can be based out of Renton, WA or Lewisville, TX.
Job Functions / Responsibilities
Act as elevated level of support between vendors and the Technical Research team members for high visibility issues and current trends to drive uptime.
Liaise between dealers, suppliers, and various divisions and departments internal to PACCAR.
Analyze research requests using bills of material, engineering drawings, vendor files, KnowledgeBase, Electronic Catalog, etc. to identify saleable replacement parts compatible with original truck systems.
Conduct chassis analysis to validate the accuracy of customers' requests and create lists of part components that will be recommended to dealers in support of fleet uptime.
Work cross-functionally with multiple departments within PACCAR creating improvements to existing tools and processes.
Analyze truck configurations to validate dealer requests and use chassis information to determine required parts using bills of material, engineering diagrams, and technical truck knowledge.
Provide detailed documentation to appropriate departments and division application teams on product trend issues and process improvements.
Identify missing or inaccurate information in business support tools. Identify continuous improvement opportunities.
Consult with division and aftermarket engineering on trends and field issues to identify solutions to customer issues.
Identify internal training opportunities to improve Technical Research case response quality.
Coordinates on-site training/support with manager and supervisor for Specialists that aligns training pipeline with the most current parts information and internal training methodology.
Coordinates on and off-site training/support with manager and supervisor in support of our dealers’ network that aligns training offered with the most current data driven requirements from our dealers.
Opportunity to travel to our dealers, as needed.
Qualifications
Bachelor’s Degree, Technical Degree, or equivalent work experience preferred
Minimum of 1 year of relevant professional work experience required; automotive diagnosing experience preferred
Experience in Class 8 bill of materials and blueprint reading skills required
Knowledge of Parts Online, ReportWeb, VOG, SQLServer, Chassis Viewer, AS400 desired
Six Sigma Certification desired
Bilingual (Spanish, French, or Portuguese) desired
Ability to handle multiple tasks and produce high volume/high quality output
Ability to work under limited supervision and able to make sound decisions under pressure
Strong team-oriented, customer service and communication skills
Strong PC skills and strong knowledge of Microsoft Office Suite
Skills / Competencies
Act with Integrity
Demonstrate Adaptability
Drive for Results
Influence Others
Lead Innovation and Quality Initiatives
Manage Execution
Manage Talent
Use Sound Judgment / Business Acumen
Additional Job Board Information
PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF, and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealership and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!