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Requisition Summary The Technical Research Manager is a key role to the success of our customers and maximizing UPTIME. This high impact, strategic influencer will be responsible for managing and leading a staff of Technical Research agents and Liaison Engineers in the Research Department. The Technical Research Manager is responsible for driving strategic improvements to reduce service time to response and managing the day-to-day customer (dealer and internal) requests ensuring quality responses that provide legendary service to the customer. This requires creative problem-solving skills in unique, fluid circumstances; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships. Job Functions / Responsibilities Assign and prioritize workload based on case volumes. Ensuring engineering projects are turned around as quickly as possible providing potential parts sales. Resolve issues/roadblocks for department on current and new products with Kenworth, Peterbilt, DAF, Marketing, Pricing & Materials Departments Maintain quality standards on case responses from Liaison Engineers & Technical Research agents Develop staff skills to resolve cab, axle weldment and engineering cases. Measure daily, monthly, and yearly performance goals/metrics. Prepare and maintain department budget, working with accounting on variances. Present as required to management status updates, department overview, and dealer training. Qualifications Bachelor's degree in engineering, business or appropriate field required 6 Years of relevant work experience Proven leadership experience required Demonstrated analytical and negotiation skills Excellent communications skills, both verbal and written Strong customer service skills Familiarity of truck parts and components Firm understanding of PACCAR systems including AS400, COPICS, ECAT and PACCAR.net Additional Job Board Information PACCAR Benefits As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for a holiday gift This position may offer relocation assistance benefits Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $96,700.00 - $136,290.00 annually. Additionally, this role is eligible for the full range of benefit options listed above. Additional Information: PACCAR Parts is an E-Verify Employer PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement. Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This