Job Information
Family Resource Home Care Staffing Manager in Renton, Washington
We are currently hiring for a Caregiver Manager (Staffing Manager) to join our Renton Branch! Family Resource Home Care provides assistive care services in our clients homes through our team of caregivers.
Summary
Our Caregiver Managers (formerly known as Home Care Staffing Supervisors) supervise our team of caregivers and their schedules. This position is a full time, salaried, Mon-Fri opportunity.
Duties
Provide high quality, professional service to our caregivers and clients
Supervise caregiver staff and field calls and questions to best support them in their roles
Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
Perform new hire orientation each week for all new caregivers
Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
Monitor and adjust schedule as needed to continue to adapt to the needs of both caregivers and clients
Requirements
At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
Ability to provide examples of proven excellent customer service skills with references to confirm
Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
Ability to work well with others; experience with team collaboration and problem solving
1+ year of supervisory experience strongly preferred
Experience with scheduling software and/or POC software strongly preferred
Benefits & Perks
Medical, dental, vision and prescription insurance options
3 weeks of Paid Time Off
401k
Health Savings Account
Work computer and phone system
Employee Assistance Program
Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.