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Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Kenworth Truck Company Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace. Job Summary The Service Technical Content Liaison will digest engineering content in order to support internal and external Service Technical Authors for the publication of service content for our dealer technicians, dealer service training, and our customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Tools used to create content include IXIASOFT Content Management System (CMS), Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo and Illustrate. Our documents are published on the web, to , and to truck displays. The goal is to maximize content re-use (minimize duplication) and consistency across all PACCAR content. This role will identify opportunities for continuous improvement. Here's what you will do in this role * Participate in Engineering Design reviews to learn about new products, identify service literature needs, and subject matter experts * Provide feedback Engineering from a Service perspective * Liaison between Engineering and Service Technical Authors * Understand the technical aspects of our products * Improve chassis, engine, and aftertreatment troubleshooting guides to identify gaps for repair procedures and standard repair time development * Ensure product documentation is produced in a timely manner and adheres to PACCAR's style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization * Manage SharePoint content for the Customer Service team * Lead and participate in continuous improvement initiatives including cross divisional workshops * Flexible work hours, but may require some early start or late end times depending on the project * Occasional travel may be required depending upon the project (up to 5%) * Perform other duties as assigned Required Skills * Excellent communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level * Solid mechanical and electrical aptitude * Strong organizational, schedule management, time management, and reporting skills * Strong attention to details * Not satisfied with status-quo * Ability to address ambiguous, conflicting, or missing information * High level of initiative and demonstrated use of proactive problem-solving approach * Strong interpersonal skills and a team player who is comfortable communicating at different levels within the organization * Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently Preferred Sk