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Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Kenworth Truck Company Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace. Job Summary The Service Technical Content Author will author service content for our dealer technicians, dealer service training, and our customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Tools used to create content include Empolis Component Content Management System (CCMS), Adobe Acrobat, Illustrator, InDesign, PTC Creo and Illustrate. Our documents are published on the web, to , and to truck displays (e.g. speedometer/tachometer). The goal is to maximize content re-use (minimize duplication) and consistency across all PACCAR content. This role will identify opportunities for continuous improvement. Here's what you will do in this role. * Write, photograph, video, draw, edit written and visual service information into a structured XML format. * Participate in Engineering Design reviews to learn about new products, identify service literature needs, and subject matter experts (SMEs) * Provide feedback Engineering from a Service perspective. * Author product service and operation based on SME input and from design reviews. * Coordinate with other CCMS authors on shared topics in multiple documents. * Ensure product documentation is produced in a timely manner and adheres to PACCAR's style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization. * Publish service content to dealer portal. * Flexible work hours but may require some early start or late end times depending on the project. * Occasional travel may be required depending upon the project (up to 5%) * Perform other duties as assigned. Required Skills * Solid mechanical and electrical aptitude * Knowledge of vehicle systems and functions * Excellent communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level. * Strong organizational, schedule management, time management, and reporting skills. * Strong attention to details * Initiative and persistence to drive topics to closure. * Ability to take nothing for granted. * Not satisfied with status-quo * Ability to address ambiguous, conflicting, or missing information. * Strong interpersonal skills and a team player * Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently. Why work for PACCAR/Kenworth? Global Fortune 500Company with a wide array of growth and development opportunities Work alongside experienced goal-oriented colleagues recognized