Job Information
Paccar Winch Inc. Senior Vehicle Technician Support Specialist in Renton, Washington
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Date: Nov 7, 2024
Location: Renton, WA, US, 98055 Lewisville, TX, US, 75067
Company: PACCAR
Requisition Summary
As a Senior Vehicle Support Specialist, you are an expert on PACCAR Engines, Aftertreatment, and chassis Electrical systems, provide accurate and timely support to PACCAR Dealership Technicians, communicate technical information to all PACCAR divisions, and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.
This role can be based out of Renton, WA or Lewisville, TX.
Job Functions / Responsibilities
Provide direct Tier 1 technical and diagnostic support to Dealer Technicians by: Identifying customer concerns, reviewing troubleshooting results and providing timely and accurate support using our internal case management tool, TCS 365
Act as a Subject Matter Expert on PACCAR Engines, Aftertreatment and Chassis Electrical systems, including PACCAR diagnostic tools (DAVIE4) and/or Software support
Provide support to new and current Vehicle Support Specialists, including but not limited to; Team Leader, Training, Mentoring and Peer Coaching
Follow-up on repair progress to ensure maximum uptime in returning trucks to service
Represent the Vehicle Support Center on cross-functional projects including but not limited to- service tools and documentation, product quality, Continuous Improvement and Voice of Customer
Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 field support teams and leadership teams as appropriate
Maintain all PACCAR Engine Certifications, actively pursue Electrical certifications and staying up to date on current industry systems and technologies
Qualifications
Automotive or Diesel Technical Degree required, Bachelor’s degree preferred
Ability to earn and maintain the MX Engine certification
2+ years of experience in Heavy Truck diesel engine and multiplexed vehicle electrical system diagnostics required; PACCAR dealership experience strongly preferred
Comprehensive knowledge of engine and after-treatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system failures
Comprehensive knowledge of electrical system theory, and demonstrated ability to accurately and efficiently diagnose system faults, including multiplexed vehicle systems
Proficient in using specialized computer-based diagnostic tools such as DAVIE4 or other OEM diagnostic tools, including performing system testing and signal analysis. Experience with oscilloscope tools such as Pico Scope is a plus
Ability to handle multiple tasks and produce high volume/high quality output
Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
Ability to work under limited supervision and able to make sound decisions under pressure
Strong PC skills, including proficiency with Microsoft Office Suite
Strong customer service and written communication skills
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Additional Job Board Information
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $75,100 - $103,730 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!