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Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will be responsible for programs for one or more of Convergint's global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its' partners, ensuring customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you'll do with "Our Training and Your Experience" Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities. Learns the client's business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues. Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries. Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook. Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations. Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with global teams and partners, so Convergint can be "our customer's best service provider". Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor. Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer's needs. Delivers internal and customer facing business reviews on a consistent basis. Connects professional services with the client's technical teams, to maximize system uptime though regular