Job Information
Xerox Post Sales Support Analyst in Renton, Washington
Post Sales Support Analyst
General Information
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City
Bellevue, Redmond, Renton, Seattle, Tacoma
State/Province
Washington
Country
United States
Department
Technical Customer Services
Date
Wednesday, September 13, 2023
Working time
Full-time
Ref#
20030732
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum-
$ 52,000
Annual Base Salary Maximum
$ 85,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirement
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Quality Business Systems, Inc. (QBSI), A Xerox Company, is currently seeking a customer service focused Post Sales Support Analyst with a wide knowledge base for computers, printer / copiers and networks to provide remote and on-site technical support, sales support, and customer service. We provide networked printer-copiers and print management solutions for small to large business.
The primary job focus of a Post Sales Support Analyst is to implement a full range of networked printer / copier solutions for clients. This requires strong customer service abilities and technical skill set along with business acumen.
Responsibilities:
Conduct Remote and on-site implementations of software and hardware.
Implement a solutions-based product platform that fits within the client's scope and timeline.
Conduct end user onboarding training to show clients how to maximize our product platforms.
Working with a wide range of ancillary IT-related systems.
Troubleshooting of currently deployed solutions
Collaborate with team members to resolve complex problems with deployed systems.
Working within a tenured team of industry veterans.
Qualifications:
Minimum of 2 years of experience in a B2B support role preferred.
Entry level considerations with work experience.
Solid communication and presentation skills over-the-phone, in-person and written
Familiarity with Windows and Macintosh Operating Systems.
Flexibility to 10% local travel throughout the greater Seattle, WA area
Education / Certifications:
College educated with a focus on IT, MIS or Networking or equivalent work experience
Industry Certifications are a plus
Valid driver’s license and clean driving record
Must be able to do some light lifting
Benefits and Perks:
Mileage Reimbursement
Training Program
Full Range of Benefits
Medical, Dental, and Vision
HSA (Health Savings Account)
Flex Spending Accounts
Pet Insurance
Identity Theft Protection
Life Insurance
401k
#LI-CL1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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