JLL PBX Operator/Customer Services Representative (Healthcare) in Renton, Washington
Role: Serve as communication resource for client members, staff and medical team accessing services through the switchboard. Provide timely, pleasant, and professional customer service.Responsibilities:May be responsible for one or more of the following:* Answer multiple incoming phone lines* Experience with heavy call volume and rapid response time* Obtain necessary information and transfers callers to correct extensions* Answer two dedicated paging lines to manage physician on-call requests* Use of AMION to manage on-call schedules* Document paging and hospice calls to meet compliance standards* Provide information to callers as appropriate* Respond quickly and accurately to emergency situations* Dispatching of emergency personnel/emergency code calls* Perform overhead paging and use of public address system* Accurately utilize the features of the PBX console, headsets, telephone, and other related equipment* Use of SPOK as part of Code Blue process at Cap Hill only* Maintain confidentiality, security, and integrity of patient and organizational data* Update and maintain resource manuals* Perform special projects as requiredREQUIREMENTS:* High school diploma or general education degree (GED) required. College degree preferred* 4+ years related work experience* Familiarity with switchboard operations and related equipment a plus* Ability to manage multiple priorities with high flexibility and rapid response time* Detail oriented, exceptional organizational and follow-through skills* Strong interpersonal skills and problem-solving ability* Outstanding written/verbal communication skills, including grammatical/spelling accuracy* Proficient in Word, Excel, and Outlook* Ability to prioritize and demonstrate excellent time management* Proven record of providing excellent internal and external customJLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.