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Alaska USA Federal Credit Union Mortgage Processing Supervisor in Renton, Washington

Reports To: Mortgage Production Manager

Functions Supervised: Processors and Senior Processors

Primary Functions: Responsible for timely and accurate mortgage loan processing and daily supervision of regional mortgage processing staff.

Duties and Responsibilities:

  • Assume leadership responsibilities to include: provide feedback for performance reviews, interview processor candidates, promote team atmosphere with other departments, reinforce service and quality goals and

  • Perform loan processing tasks as described in Senior Processor job description for executive level employee loans, overflow and specific niche programs.

  • Ensure employees have prepared files accurately and timely for transfer to the Underwriting and/or Closing department.

  • Conduct periodic audits of random samples of loans in process to ensure completeness, quality and accuracy.

  • Communicate and coordinate with originating, underwriting & closing staff to facilitate excellent member service.

  • Review current training material, practices and procedures and provide recommendations to senior management regarding changes that may enhance member service, or improve efficiency within the department.

  • Coach, lead and motivate employees using quality control trending reports as a teaching tool.

  • Respond to Quality Control and Loan Delivery requests within specified time lines as directed by each department.

  • Assist to increase market share by decreasing turn times and increasing member service.

  • Participate in seminars and other training to maintain required knowledge and skill development. Complete all required training within specified deadlines.

  • Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not applicable

Experience/Skills: Proficient in typing, use of calculator by touch, and proficient in the use of personal computer systems. Good communication skills and a thorough knowledge of mortgage loan documentation requirements, including FHA, VA, FNMA, FHLMC, etc. Must have a minimum of three years management/supervisory experience with demonstrated ability to train and mentor staff. Candidate is required to perform duties independently with minimal supervision. Candidate must have demonstrated an ability to routinely close a high volume of loans without errors. Advanced industry courses in real estate lending and closing recommended.

Tenure: Not applicable

Equal Opportunity Employer


ID: 2021-2714

External Company Name: Alaska USA Federal Credit Union

External Company URL:

Street: Renton Financial Center

Minimum Salary Grade: Category 08: depending on experience

Work Hours (Please use following format: Monday – Friday: 8:00 am – 5:30 pm) (Text Only): Monday - Friday: 9:00 am - 5:30 pmRemote until allowed back into office.

Regular Schedule is five 8 hour days: Yes

Additional Schedule Differential: None

FLSA Status: Exempt