Aerotek Member Services Representative in Renton, Washington
Are you looking for a great team environment & love working in customer service? Check out this opportunity!
Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues)
Customer Service, Call Center Environment, Health Care, Analytical Skill, Microsoft, Insurance, Epic, Health plan, inbound and outbound calls, call resolution, Member service, Csr, Claim, Inbound call, Call center
Top Skills Details:
Duel Monitor (MS Windows Applications)
Attention to detail
Additional Skills & Qualifications:
Education: High School Diploma/GED Required; Associates Degree Preferred
Basic Qualifications: • 1 year of call center.
Preferred Work Experience: Call center experience in a health care or insurance environment.
Ideal candidate: Medical or insurance experience with call center
• 2 to 3 years of customer service experience
• Excellent customer service skills.
• Quick thinker, willing to adapt, strong stress management skills
• Computer savvy - skills test (Data entry/typing)
• Healthcare or Insurance experience preferred
DIS: No HS/GED, Job Hopping, no jobs with admin/computer/phone skills
The ideal candidates will be adaptable, productive, and reliable as well as have an ability to work independently. They will have strong interpersonal, communication, and customer service skills. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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