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Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Service Specialist to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects including small to large projects that vary in complexity. Also delivers assigned projects effectively and within budgeted cost and time schedules. Acts as key interface for technical support with the customer and maximizes customer satisfaction. May mentor less-experienced staff. As a Fire Alarm Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Service Specialist. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you'll do with "Our Training and Your Experience" Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Carry out in-depth analysis of plans, functional specifications and contracts in order to determine and advise on technical project requirements; manage a variety of aspects of project including estimating, designing, tracking, start up and planning phases; material and equipment procurement. Provide input, reviews and may prepare shop drawings and wiring diagrams, based on project plans and specifications, showing location of devices, equipment, and wiring etc. Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. What You'll Need Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. Ability to convey complex subject matter to a non-technical audience. Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems. To be a self-starter and work well with little supervision. Understanding of electronics to include Ohm's law, resistor color code, and relay logic for control of third-party equipment. Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity. To be driven to achieve necessary certifications/licensing related to products, industry, and city/state.<