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Requisition Summary As a Vehicle Support Center Specialist, you will become an expert on PACCAR Engines, provide accurate and quick support to PACCAR Dealer Technicians, provide detailed data to all PACCAR divisions on emerging issues related to PACCAR Engines and Aftertreatment Systems, and act as the first point of contact across all PACCAR Divisions. Job Functions / Responsibilities Provide direct technical support to Dealer Technicians by: Identifying customer concerns and reviewing prior troubleshooting results, in order to provide rapid and accurate technical and diagnostic support using our internal case management tool TCS 365. Follow-up on repair progress to ensure maximum uptime in returning trucks to service. Provide Software Support on engine applications that require special approvals, additional research or are regulated by government agencies. Provide instructions and updates to dealer technicians on these situations. Work with multiple divisions to certify and test new diagnostic tools or improvements to existing tools and support continuous improvement teams Escalate as appropriate complexissues to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team. Provide detailed documentation to appropriate divisions regarding product quality and improvements. Report as appropriate customer concerns. Maintain all PACCAR Engine Certifications and staying up to date on current systems and technologies Identify opportunities for continuous improvement. Qualifications Technical Degree and/or Bachelor's degree preferred Able to maintain technical certifications Ability to handle multiple tasks and produce high volume/high quality output Willingness to work in 24/7 environment and adapt to changing schedules and requirements Ability to work under limited supervision and able to make sound decisions under pressure Strong customer service and negotiation skills Strong team oriented behavior Strong PC skills and strong knowledge of Microsoft Office Suite 3 years of experience in vehicle and diesel engine diagnostics or 5 years general service technician experience Fundamental understanding of mechanical systems and demonstrated ability to accurately and efficiently diagnose component and/or system failures. Fundamental understanding of electrical system theory, and demonstrated ability to diagnose and troubleshoot system faults Knowledge of industry diagnostic tools and current EPA requirements including OBD (On Board Diagnostics) Additional Job Board Information PACCAR Benefits: As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $63,000 - $86,350 annually. This position is eligible for a holiday gift and may offer relocation assistance benefits.Additionally, this role is eligible for the full range of benefit options listed above. Additional Information: PACCAR Parts is an E-Verify Employer PACCAR has success with