Job Information
The Salvation Army Northwest Division Client Services Coordinator in Renton, Washington
Description DEPARTMENT: SOCIAL SERVICES POSITION TITLE: Client Services Coordinator STATUS: Non-Exempt, Full-time 40 hours. $20.50 General Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. EDUCATION AND WORK EXPERIENCE: Successfully obtained experience working with diverse population groups. Minimum 1 year of experience in one or more of the following fields: case management, financial assistance experience, eviction prevention, and programs. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Detail-oriented and attention to detail Self-starter Team player Fluent in English and Spanish languages in verbal and written communication Excellent telephone skills Ability to work in a fast-paced environment and maintain pulse under pressure. Customer service mindset Proficient data entry skills General knowledge of business protocols Ability and willingness to keep information confidential Maintain a valid WA state driver's license SOFTWARE-RELATED SKILLS: Microsoft Word and Excel, Outlook Required Microsoft Publisher helpful Knowledge of integrated database applications and ability to use new software programs with basic training. SCOPE OF POSITION: Conduct initial assessments of individuals seeking program assistance Assess and refer clients for the Pathway of Hope case management program Using program guidelines completes intakes of clients based on eligibility If available, Provide financial assistance, and the client meets eligibility requirements for rental and/or utility assistance. Create and update client files as needed, maintain files, and ensure all necessary documentation is included. Enters client data and case notes into T.S.A programs such as Wellsky and Angel Tree within TSAMM Generate reports as needed, including monthly reports and statistics, in a timely manner. Collects client demographic information needed for program reporting. Assist as directed with seasonal social services, including but not limited to social services, summer camp signups and logistics, back-to-school programs, Angel Tree, toy and Joy, adopt and Family, etc. Drive and pick up of items related to social services, including baby corner, in-kind donations, and other items as requested. Attend community meetings and network with other community partners upon approval of supervisor and corps officers. All other duties as assigned. Physical Requirements: Ability to sit, walk, stand, bed, squat, climb, kneel, and twist on an intermittent or continuous basis Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead Ability to operate a telephone Ability to operate a desktop or laptop computer Ability to lift up to 25 lbs. (usually file boxes) Ability to access and produce information from a computer Ability to understand written information. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances. Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Pla