Job Information
Valley Medical Center Admitting Registrar- Outpatient Therapy in Renton, Washington
JOB DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Admitting Registrar
JOB OVERVIEW: This position will be responsible for the daily management of the referral and insurance verification process for the Outpatient Therapy clinical services. Responsibilities will include insurance verification and acquisition of necessary authorizations, referral screening and patient contact, scheduling and coordinating patient visits.
DEPARTMENT: Outpatient Therapy Services
WORK HOURS: 10am-630pm Monday-Friday
REPORTS TO: Outpatient Therapy Supervisor/Manager
PREREQUISITES:
High School Graduate or equivalent (G.E.D.).
Demonstrated basic skills in keyboarding (45 wpm)
Previous work experience in customer service and general clerical/office procedures
Preferred experience in a hospital, medical office/clinic, or insurance company
Evidence of excellent communication skills both oral and written form in the English language including the ability to spell accurately and write legibly.
Excellent customer service skills
Demonstrated knowledge of medical terminology and abbreviations
QUALIFICATIONS:
Demonstrates effective verbal, listening and interpersonal skills with a diverse population.
Demonstrates ability to carry out assignments independently and exercise good independent judgment.
Demonstrates excellent organizational and time management skills.
Able to maintain a professional demeanor in stressful situations.
Able to learn and work with multiple software/hardware products.
Neat and well-groomed in appearance, following departmental personnel standards.
Demonstrates reliable attendance and job performance
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Must be able to push patients in wheelchairs from the admitting department to the patient care location. Must be able to stand or sit for extended periods. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to respond to patients', physicians', and other customers' questions, concerns, and comments in a professional manner.
PERFORMANCE RESPONSIBILITIES:
A. Generic Job Functions: See Generic Job Description for Administrative Partner
B. Essential Responsibilities and Competencies:
Interview patients to verify their identity and match them to an existing patient history, if appropriate.
Determine accurate demographic and insurance/third party coverage information. Makes copies of insurance cards and other information as required such as a living will or referrals.
Responsible to change patient insurance information on accounts in accordance with the Insurance Carrier Change Policy and Procedure. Changes to insurance carriers or other pertinent insurance information require data entry and account notes.
Chooses appropriate insurance plan and initiates steps to meet requirements such as pre-authorization, authorization or referral for services.
Documents the receipt of card copies, referral or authorization and enters pertinent notes for billing purposes.
Checks all schedules daily to determine patients who have not been pre-registered for services within the next 14 days.
Makes pre